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Access Self Storage

Access Self Storage Reviews Summary

Rated 4.9 Star based on 367 Reviews

TrustScore®
A+
A
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D
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Overall Rating
4.9
/5
367
reviews
Excellent
Good
Average
Fair
Poor
Published on
February 9, 2024
Last updated
March 13, 2024

What do customers think about Access Self Storage?

Access Self Storage Manchester has garnered positive evaluations indicating a robust reputation, with commendable reviews highlighting their clean, tidy, and well-organized facilities. Customer experiences revolve around standout staff interactions characterized by consistent professionalism and friendliness across multiple encounters. This attribute, notably the customer service, appears to be a critical element influencing the company's reputation, with specific accolades directed towards the team's patience, politeness, and willingness to offer flexibility and assistance. Security and ease of access are cited favorably, reinforcing customer trust. While staff interactions largely overshadow other aspects, the reviews collectively suggest a reliable storage solution, presenting a favorable overall customer experience, without any significant trends of dissatisfaction being readily apparent.

Positive Feedback

Positive aspects of Access Self Storage Manchester as derived from recent customer feedback include an emphasis on exceptional customer service, with compliments aimed at the friendliness, professionalism, and helpfulness of the staff. Reviewers like Wayne and others credit specific employees such as Emma, Holly, and Luke for enhancing their user experience. The accessibility of the facility, both in terms of communication and physical entry, is highly regarded, fostering a sense of convenience and security among patrons. Mention of clean, mold-free units adds to the positive sentiment, with additional access hours increasing customer satisfaction. The ease of contract initiation and closure, alongside assistance with flexible bookings, also contributes positively to the customer's journey.

Concerns and Threads

Based on the provided reviews, there are no explicit negative aspects consistently highlighted by the customers of Access Self Storage Manchester. The lack of adverse feedback indicates that, at least from these reviews, the company is meeting, if not exceeding, customer expectations in service, facility quality, and overall experience. However, it is important to note that the absence of criticism in these reviews does not preclude potential areas for improvement or isolated incidents of dissatisfaction which might not have been captured in this respective set of feedback.

Frequently asked questions about Access Self Storage

What are the operating hours for Access Self Storage Manchester, and do they offer additional access hours?

Access Self Storage Manchester provides ample access hours for customers, including additional access options. Please contact the facility directly for detailed operating hours and to learn more about the flexibility of the access times.

How does Access Self Storage Manchester ensure the security of stored items?

The facility emphasizes security, with customers noting the secure and easy access to their units. The specifics of the security measures in place can be detailed upon inquiry, ensuring peace of mind for potential customers.

Is Access Self Storage Manchester able to accommodate short-term storage needs?

Yes, Access Self Storage Manchester is capable of catering to both short and long-term storage needs. The helpfulness of staff in providing flexible booking options and assistance throughout the contract duration has been praised by past customers.

What are customers saying about Access Self Storage

Access Self Storage
James Hughes
5-Star
2 months ago
So this is basically a huge warehouses full of various size storage rooms. It is what it is so how can it be any good or indeed bad? Well i visited 3 when i wanted to open a unit and Access in Sharston were the best by a mile. Easy to communicate with, easy to open and the place is very clean , tidy and organised with nice secure entry but.....the one thing that stood out more than anything else was the staff! i encountered 4 different people when opening my unit over a couple of days and the customer service was world class, not just proffesional , the staff were so freindly and just genuinley nice folk to deal with. Whoever is recruiting and training here needs to sell their model worldwide as i am so impressed , thanks Guys
Access Self Storage
Chichi Avor
5-Star
5 months ago
Emma was professional and offered some flexibility with my booking. It made my experience easy and worthwhile. I highly recommend.
Access Self Storage
Jean Harris
5-Star
3 months ago
We've just come to the end of our contract with Access. From start to finish, they've been friendly and very helpful. I would hesitate to use them again.
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About Access Self Storage

Self Storage

Access Self Storage Manchester offers a wide range of storage units for individuals and businesses, alongside 24 hour access and a large vehicle loading bay. For businesses we also offer a telephone answering service. Security and excellent customer service are our priority and the friendly team is on hand to help you with your storage needs seven days a week. Located on Sharston Industrial Estate, Access Self Storage Manchester is easily accessible.

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