Read 4th Utility 624 Reviews Summary 2025

Forhad Chowdhury rated 4th Utility 1 stars

Edited a week ago

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Don't used this network,I want to gave them 0*,unfortunately I have to gave them 1*. No Internet from last 6 days,its total loss. Call them many times,finally they send a engineer today morning,he came and checked. Can't fixed. Now I have to call them again and describe full story again,then they send another specialist(👎). Don't know how long its take. Work from home,so without Internet its quite impossible. I get this connection 1 month ago,and its horrible service,slow speed ,no Internet,and many things happened. Disgusting awful after sale service. Its been 15days now,(08/07/25).no Internet,call them 7/8 times.40/50 minutes each time. Awful disgusting worse customer service.its seems like we are living 3rd world country. Its been 20day now,without Internet. 15/072025. Looks like living 3rd world country 👎

Piotr Mazur rated 4th Utility 5 stars

2 months ago

I recently signed up for broadband service over the phone, and I have to say it was a surprisingly pleasant experience! The representative I spoke with, KAY was friendly and super helpful. They took the time to explain all the options clearly, which made it easy for me to choose the right plan for my needs. I especially appreciated that they weren’t pushy at all. They answered all my questions patiently. The whole process of setting up the contract felt smooth, like chatting with a knowledgeable friend rather than a salesperson. Overall, I’m glad I made the switch and would definitely recommend giving them a call if you’re in the market for broadband.

Da rated 4th Utility 1 stars

2 months ago

Sure, the prices are great but honestly, it’s not worth the headache. Imagine paying for a fiber connection and getting speeds that feel like you're back in 1990s, stuck on dial-up. That’s exactly what this feels like. I’m a computer science student, so you may say I actually know a bit about this. Most afternoons, my "fiber" line drops to around 8 Mbps. Yes, eight. I ran a speed test just before writing this review not one of those artificial speed test websites that show inflated numbers, but a real-world scenario: trying to download a file and watching it crawl. To give you some perspective: At 8 Mbps, downloading a 500 MB file takes around 8 minutes. On a proper fiber connection, that same file would be done in under 10 seconds. Even movies buffers every minute or two forget about actually enjoying a movie. The only thing keeping me sane right now is my unlimited phone data, which I’ve resorted to turning into a hotspot just to get basic things done. Oh and a free VPN trial, which I’m now relying on more than I ever expected. And it gets worse. Their router has some kind of weird firewall or content filter baked in that completely messes with anything that isn’t a top-tier website. YouTube, Instagram, and other major platforms load fine. But try visiting anything more niche? Images fail, pages hang forever, downloads don’t complete. You can’t even turn it off in the admin settings. I wasted an hour trying to download a simple file, only to discover that flipping on a VPN fixed it instantly. That’s how you know it’s their fault. I’ve submitted three complaints all ignored. And the last time I called, the support rep acted like I’d never touched a router before. Their only advice? “Unplug it and plug it back in.” Seriously?