Worldwide Travel Insurance Services Ltd Reviews

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I am willing to change this rating depending on the outcome of my claim! I have been getting the runaround for over two months by ClaimEZ asking for additional documentation. I provided PROOF OF PAYMENT (in full) for the damages which cost £742.17 but they keep asking for a bank statement - even though I paid for the damages using my credit card. Worldwide Insure was very much a pleasure to deal with when setting up my insurance but there has been NO JOY up to the date of writing this from ClaimEZ. I most certainly hope I haven't been taken advantage of! This company was actually recommended by a car rental company agent! As promised - I WILL provide follow up to this review as I received more information. UPDATE: 01 Sep 25 - my claim has been "approved" and I am to expect payment within 5 business days. I will provide a final update once payment has been received. FINAL UPDATE: 06 SEP 25 - I feel 3.5 stars is more of what is 'deserved' but I've given a final score of 4 stars and this is pretty much because I finally received the money (a few days ago) from my claim (less the £75 fee which is mentioned in the contract as well as an additional fee), nevertheless, I am quite satisfied with my refund. I fully believe all insurance companies ARE created equally in that, they are more than happy to accept your money but NONE of them want to pay out. That said, I may shop around and/or think twice before purchasing this brand again? I understand claims take time to be reviewed, however, the LACK of communication from ClaimEZ is what really disappoints me. In fact, I always received quick replies from Worldwide themselves, NOT ClaimEZ. It was not a simple process considering the damage was just the rear window being smashed - the process was painfully slow with only a shimmer of 'hope' once every few weeks when I would receive a message on the ClaimEZ site. My insurance policy will still be valid for my next car rental - I hope I will not have to submit another claim! My claim was for $1385 Canadian Dollars (CAD) and I received $1190 CAD. The repair costs were paid in Great British Pounds (GBP) so the rate of exchange may be a contributing factor to a certain extent. I did receive my claim refund and I am very happy about it so for me, even though it was a VERY slow process and it was frustrating at times - purchasing this insurance was worth it for me. Safe and happy travels everyone and my apologies for this being so lengthy - I want the next person to be able to make an informed decision.