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Alpha Claims and Hire Reviews

Rated 4.8 based on 404 Reviews

Insurance Services in Birmingham

162-164 High St, Bordesley, Birmingham B12 0LD

Published on
October 9, 2025
Last updated
October 9, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Alpha Claims and Hire's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Alpha Claims and Hire?

Incredible service!

communication was top-notch

Best pepole ever to deal with

absolutely brilliant service

very supportive team

complete accident management

Fast and responsive

gave me a like for like hire vehicle

The hire guy Redhwan gave me a 24 reg taxi

Trustguide extracts key phrases from reviews about Alpha Claims and Hire and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 09, 2025, 404 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Alpha Claims and Hire's publicly available reviews View source

Mariam Ali rated Alpha Claims and Hire 5 stars
a month ago
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⭐️⭐️⭐️⭐️⭐️ Incredible service! My insurance claim was handled so smoothly – within just 33 minutes I was back on the road with a replacement car. The process was stress-free, efficient, and the team was so professional throughout. Truly amazing service, I couldn’t be more impressed. Highly recommended!
A Rahim rated Alpha Claims and Hire 5 stars
3 months ago
I had the best experience with Alpha claims and hire ! From start to finish, their communication was top-notch. They kept me updated every step of the way, answered all my questions promptly, and made the entire claims process smooth and stress-free. It’s rare to find such a responsive and professional team. I highly recommend them if you want a hassle-free car claim experience!
rashid khan rated Alpha Claims and Hire 5 stars
3 months ago
They give me £1000 commission for giving the claim to them. Best pepole ever to deal with nice and easy and very professional. THANK you to saima for handling my claim carefully. And redhwan bhai as I wish I can give more than 5 stars.

Reviews Summary

The overall sentiment in reviews for Alpha Claims and Hire is strongly positive, with customers repeatedly highlighting prompt handling of insurance claims, stress-free processes, and helpful staff—specific team members like Saima and Redhwan are frequently mentioned for their assistance. Across nearly all feedback, reviewers emphasize efficiency in receiving replacement vehicles and clear communication from the team. A single negative review points out issues with lack of response and dissatisfaction with claim investigation, suggesting that while most experiences are smooth, there can be occasional lapses in communication and follow-up.

Common feedback includes rapid service in providing replacement cars, proactive updates, and a transparent claims process. Customers praise the team for offering flexibility on repair choices and financial settlements, showing a customer-oriented approach. Many reviewers also report feeling supported during challenging situations like accidents, with strong endorsements for reliability and professionalism. The company’s clarity in communications and accessibility, such as assistance over WhatsApp, are notable service strengths.

Overall, Alpha Claims and Hire is regarded as a reputable provider of accident and insurance claim services in the region, particularly for those needing replacement vehicles quickly. Consistent praise for staff responsiveness, process transparency, and issue resolution reinforces the company’s positive standing locally. Their frequent personal recommendations and efficient case handling contribute significantly to their standing among accident management services.
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Frequently Asked Questions About Alpha Claims and Hire

How quickly can I get a replacement vehicle after an accident with Alpha Claims and Hire?

Many reviewers mention receiving a replacement car within an hour, with others noting similarly fast turnaround times. This suggests the company prioritizes prompt vehicle replacement as a core aspect of its service.

Can I choose my own garage for repairs during the claim process?

Yes, according to customer feedback, Alpha Claims and Hire allows clients to opt for their own preferred garage to carry out car repairs instead of being limited to insurance company options.

How does Alpha Claims and Hire communicate updates with clients?

Customers report regular updates through calls, WhatsApp, and prompt responses to inquiries. Staff keep clients informed throughout the claims process, supporting transparency and ease of communication.

About Alpha Claims and Hire

Insurance Services
Alpha Claims and Hire specializes in accident management services, focusing on insurance claims processing and providing replacement vehicles following accidents. The company works within the automotive and insurance industries, offering its services through direct communication channels such as phone and digital messaging.

The company operates by handling insurance claims from start to finish, coordinating vehicle replacement, and facilitating cash settlements for repairs. Team members are accessible to customers for inquiries and updates, and clients are sometimes allowed to choose their repair provider. The workflow is designed for efficiency and streamlined claim resolution.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.