WiseDriving Reviews

Wise Driving, an insurance provider offering black box telematics solutions, receives a predominantly negative overall sentiment from customers in recent reviews. Reviewers frequently cite issues with black box installation confirmation, unexpected premium increases, policy cancellations, and additional fees. While a handful of positive experiences highlight helpful staff or smooth issue resolution, concerns about communication failures, unanticipated charges, and rude customer service are prevalent.

The most prominent themes across the feedback include operational glitches with the black box technology, particularly regarding notifications about removal or installation status, lack of timely or clear communication from Wise Driving, sudden policy cancellations, and significant financial penalties. Customers are also frustrated by the company’s handling of complaints, additional administrative or cancellation costs, and challenges in resolving disputes. Positive comments are less common but point to efficient claims responses and occasional fee waivers.

Based on reviewer input, Wise Driving’s reputation within the insurance industry is viewed as concerning, especially for those seeking telematics-based car insurance. The company is often cited as unreliable and difficult to deal with, especially regarding billing transparency and support processes. While isolated positive experiences exist, many in the UK insurance market would approach this provider with caution due to recurring negative trends.

Wise Driving is an insurance provider specializing in car insurance policies that utilize telematics technology, commonly known as black box solutions. These policies monitor driving behavior to determine insurance premiums, with the aim of offering cost-saving opportunities to safer drivers. Services are delivered through both online platforms and direct communication.

The company processes policy management, claims, and customer support primarily through digital channels, email, and phone. Customers are required to install a telematics device in their vehicles. Wise Driving also manages renewals, adjustments, and cancellations. Pricing adjustments and claims handling are conducted based on data transmitted from the black box, following established insurance protocols.