The aggregated customer feedback for World Toyota reflects both commendation and critique, presenting dichotomous sentiments regarding the dealership's services and customer experience. Positive testimonies frequently illuminate the professionalism, helpfulness, and efficiency of individual sales representatives and service advisors, indicating a substantial level of customer satisfaction with part of the sales and post-sales protocols. Noteworthy is the mention of consistent performance over an extended period, with some loyalty accruing from decades-long service relationships, suggesting a bedrock of trust in routine maintenance and vehicle purchasing. However, this positive aspect is tarnished by accounts of significant operational hiccups involving administrative inefficiencies, particularly with the finance department and post-purchase follow-ups like tag issuance or emission tests. A serious allegation of technician misconduct both undermines the dealership's integrity and hints at a potentially harmful pattern, which if unaddressed, could severely impact long-term reputation and trust.
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Eduardo is awesome!
I appreciate being able to work with a service advisor.
The customer care was exceptional.
Made my first big purchase yesterday.
Overall, it was a great experience. Happy customer.
Mike Roach was amazing to deal with.
Their prices are competitive and reasonable.
experience is getting worse and worse.
The service department is awful and slow.
BEWARE OF THE CROOKED TECHNICIANS.
the wait time was outrageous.
Everybody said for me to wait for my advisor.
