Harwoods Head Office Reviews

Overall, the sentiment towards Harwoods, a car dealership service provider, is largely positive. Reviewers consistently note attentive, knowledgeable, and proactive staff, with several customers mentioning individual employees by name for their professionalism and helpfulness. Positive experiences often highlight smooth purchase or service processes, timely communication, and vehicle delivery. However, some criticisms are raised regarding poor aftercare, unresponsive valuation requests, and isolated incidents of rudeness or mechanical issues post-service.

Common feedback includes mention of specific staff members such as Peter B., Martin, and Luke, who are recognized for making the car buying or servicing process easier and more enjoyable. Customers value clear advice, not feeling pressured during sales, prompt communication, and extra efforts like early delivery. Recurring pain points are slow follow-up on valuations and disappointing service department interactions in some cases. Geographical references such as Lewes and Chichester suggest a multi-location presence.

Overall, Harwoods is regarded as a reliable dealership with strong customer loyalty in regions like Lewes and Chichester, bolstered by positive staff interactions and repeat business. Despite some negative experiences, the predominance of positive feedback indicates a good reputation for professionalism, especially in purchase and standard servicing transactions.

Harwoods is an automotive dealership specializing in the sale of new and used cars, as well as vehicle servicing and MOT testing. The company operates from multiple locations, including Lewes and Chichester, offering a range of high-end vehicle brands such as Land Rover and Aston Martin.

Harwoods conducts its operations through in-person interactions at dealership branches. Services include vehicle sales supported by sales executives, scheduled service and MOT appointments, and customer communication via phone, email, and direct visits. The organization also manages after-sales support, parts supply, and maintenance processes.