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Toomey Renault Basildon Reviews

Rated 4.9 based on 1398 Reviews

Car Dealerships in Basildon

Service House, W Mayne, Basildon SS15 6RW

Published on
October 17, 2025
Last updated
October 17, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Toomey Renault Basildon's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Toomey Renault Basildon?

a pleasure to deal with

best car-buying experiences I’ve ever had

went above and beyond

excellent with my mum

so very very happy

very patient and helpful

so helpful, sending me a detailed video

resolved quickly. Great customer service

very friendly, knowledgeable and patient

Fantastic service 👍👍👍👍👍

Trustguide extracts key phrases from reviews about Toomey Renault Basildon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 17, 2025, 1398 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Toomey Renault Basildon's publicly available reviews View source

Joe Lane rated Toomey Renault Basildon 5 stars
a week ago
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We were called by Steve Moros to discuss changing our car. Steve has helped us no end in making the right decisions all along the way. It was reassuring to have Steve doing the hand over and setting up the App with us for our first EV, I have been driving Renaults for the last 25 years, We have been dealing with Steve for 0ver 10 of those years and he is a pleasure to deal with.
Lee Mac rated Toomey Renault Basildon 5 stars
5 months ago
I bought my Renault Arkana from Renault Toomey Basildon about six weeks ago, and I can honestly say it’s been one of the best car-buying experiences I’ve ever had. Joe, the salesman I dealt with, was outstanding from start to finish. He gave me the time and space to make my own decision with no pressure — a rare find these days! The part exchange process was completely seamless. I didn’t have to lift a finger — they handled everything for me, including transferring my private plate. They even gave me a far better deal than I was offered elsewhere. The aftercare has been just as impressive, with Joe going above and beyond to sort every little thing quickly and professionally. Nothing has ever been too much trouble. To top it off, they also looked after my son, who is a driving instructor. The team handled everything he needed — fitting dual controls, sorting out the signage and stickers, and making sure his car was ready for work straight away. The level of care and service extended beyond just me, and that meant a lot. The whole team at Toomey Basildon were friendly, welcoming, and genuinely helpful. Joe — thank you from the bottom of my heart. You’re a true asset to Renault, as well as the rest of the team and I’ll absolutely be back in the future… not just for another car, but for more of the brilliant banter too!
Nathan Hunt rated Toomey Renault Basildon 5 stars
5 months ago
Exceptional Service from Joe – A Truly Seamless Car Buying Experience From the moment we stepped into the dealership, Joe went above and beyond to make us feel welcome and supported. Despite arriving late, he stayed after hours without hesitation, giving us full access to multiple cars—even as the showroom quietly closed around us. His approach was refreshingly honest and pressure-free, guiding us through our options with clarity and patience. It genuinely felt like our decision, not a sales pitch. That same evening, we sent in our request to purchase the car, and Joe didn’t miss a beat. We added the challenge of wanting to collect it the very next day, and he handled everything with remarkable efficiency. He arranged a test drive, completed all the paperwork, and even surprised us with thoughtful extras and a generous discount—without us needing to ask. What truly stood out was Joe’s dedication: he came in on his day off just to ensure everything went smoothly. The handover was flawless, and the car was beautifully valeted and fully prepared. In less than 24 hours, we went from browsing to driving off in our new vehicle. The entire team was fantastic, but Joe deserves special recognition for his professionalism, kindness, and commitment. He turned what could have been a stressful process into a genuinely enjoyable experience. Thank you, Joe—you made it unforgettable. N & S

Reviews Summary

Reviewers overwhelmingly express strong positive sentiment toward Toomey Basildon Renault dealer, often highlighting the professionalism, patience, and honesty of staff members such as Steve, Joe, and Paul. Many note that the buying process is low-pressure and that employees are knowledgeable and attentive, helping customers make well-informed decisions. While most feedback is positive, there are mentions of minor post-sale issues, though these appear to be addressed quickly.

Common themes emerging from the reviews include attentive customer service, seamless purchase and handover processes, and excellent aftercare. Customers repeatedly praise staff members for their willingness to go beyond standard expectations, whether by offering helpful advice, following up to resolve concerns, or accommodating special requests, such as assisting with cars for specific needs like driving instruction or older family members. The process is described as stress-free and informative, with staff frequently mentioned by name.

Overall, Toomey Basildon Renault dealer enjoys a strong reputation for dependable, customer-focused car and van sales in the Basildon area. Reviewers demonstrate brand loyalty and trust, often returning for additional purchases and recommending the dealership to others. This trust is reinforced by consistently positive experiences, clear communication, and staff who are both knowledgeable and approachable.
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Frequently Asked Questions About Toomey Renault Basildon

Do Toomey Basildon staff provide assistance throughout the car buying process?

Yes, staff are frequently mentioned as assisting customers at every stage, from initial enquiry to test drives, paperwork, handover, and even aftercare follow-ups. Team members are described as knowledgeable and helpful in making decisions.

Is after-sales support available at Toomey Basildon Renault dealer?

Customers report that aftercare is part of the service at Toomey Basildon, including prompt responses to enquiries and resolution of minor issues after collection. Staff check to ensure satisfaction post-purchase.

Can special requests, such as installation of dual controls, be accommodated?

Yes, reviews highlight that the team assists customers with special requirements, like fitting dual controls for instructor vehicles or preparing cars for customers with unique needs, ensuring vehicles are ready for work.

About Toomey Renault Basildon

Car Dealerships
Toomey Basildon Renault dealer is an automotive dealership focused on selling new and used Renault cars and commercial vans. It operates from a physical showroom in the Basildon region, where customers can browse vehicles, arrange test drives, and receive information about new models and features.

The company manages the full car purchasing process, including part exchanges, financing, aftercare, and additional services such as fitting dual controls for instructors. Staff handle paperwork, offer detailed vehicle advice, and oversee handovers, striving to make the buying process efficient and comprehensive for private and commercial customers.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.