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Wearside Autoparc Reviews

Rated 4.7 based on 628 Reviews

Car Dealerships in Sunderland

Henry St E, Hendon, Sunderland SR2 8AU

Published on
October 16, 2025
Last updated
October 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Wearside Autoparc's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Wearside Autoparc?

the service I received from Adam was great

My heros

dealt with swiftly by the team

he made the whole process so easy

brilliant and helpful from the start

service couldn’t have been any better

very very happy with everything

Great customer service from the team

Trustguide extracts key phrases from reviews about Wearside Autoparc and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 16, 2025, 628 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Wearside Autoparc's publicly available reviews View source

Jacob Yeboah rated Wearside Autoparc 5 stars
6 days ago
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I had a great experience with Wearside Autoparc. I was looking at buying an Audi TTS they had in stock. Once I had called up, Adam immediately sent me a video of the car which was executed well. He then allowed me time to think over the potential purchase without pressure. In the end, I did not buy the car as the time was not right for me, however the service I received from Adam was great. He also handled my refund of the £100 without delay. I will definitely look to buy cars from them in the future 👍🏾
Nikita Karklins rated Wearside Autoparc 5 stars
2 months ago
Amazing car and service. I purchased this car online, due to the distance of over 3 hours away I had to totally trust the vehicles description and photos but I had absolutely nothing to worry about. I was told the car would be delivered between 8-9am the following day and it arrived in pristine condition at 8am. The driver Mick was very friendly and professional, he showed me the vehicle inside and out. He helped with the paperwork. The whole experience was just perfect, especially as I was kept informed throughout the whole process by Jamie. Now, my car who I have named Phoenix 😍 is totally amazing and exceeded my expectations in every way. Phoenix was MOT'd with no advisories and valeted perfectly. I have 12 months breakdown cover and Phoenix is warranteed for 6 months. That first drive in the sunshine this morning with the roof down was exilerating. Thank you so much Jamie and Mick.(My heros)
Lisa Day rated Wearside Autoparc 5 stars
2 months ago
I am very happy with my car, there was no pressure when we arrived to have a look at it and the part exchange and new purchase was dealt with swiftly by the team. One or two minor concerns I had since collecting the car have been dealt with so quickly and well by the staff. I would definitely recommend getting a car from them

Reviews Summary

Wearside Autoparc’s overall reputation appears mixed based on customer reviews. Many clients praise specific staff members such as Adam, Jamie, and Jordan for their patience, professionalism, and communication, with several reviewers describing hassle-free transactions and efficient delivery. However, there are recurring criticisms regarding post-sale support: some customers report difficulties with repairs, feeling pressured or unsupported when mechanical issues arise, and mention unsatisfactory aftersales communication.

Common feedback includes smooth purchasing experiences, swift paperwork handling, and staff going above expectations. Positive reviews specifically highlight high vehicle presentation standards and detailed explanations on delivery. Notably, customers across the region value the absence of sales pressure and the staff’s ability to resolve minor concerns promptly. However, negative themes focus on warranty enforcement, delays or dismissals when resolving serious faults, and breakdowns shortly after purchase, leading to frustration and mistrust.

Overall, Wearside Autoparc is regarded as a car dealer providing well-managed, customer-focused sales but facing significant challenges around aftersales accountability. In the region, buyers should weigh the strong upfront service against notable concerns about vehicle reliability and support once issues arise.
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Frequently Asked Questions About Wearside Autoparc

How does Wearside Autoparc handle post-sale vehicle issues?

Wearside Autoparc addresses some post-sale issues through their aftersales team and warranty, though some reviews mention challenges with repair approval, communication delays, or denied claims for more serious faults. Customers should clarify warranty terms and escalation processes before purchase.

Will I feel pressured to buy when visiting Wearside Autoparc?

According to feedback, staff at Wearside Autoparc do not pressure customers into making immediate purchases. Reviewers highlight a relaxed approach, allowing buyers time to consider options and ask questions without feeling rushed.

Can I buy a car remotely and have it delivered?

Yes, reviews indicate customers are able to buy vehicles remotely from Wearside Autoparc. The dealership can provide videos, paperwork, and arrange for vehicles to be delivered directly to the customer’s address.

About Wearside Autoparc

Car Dealerships
Wearside Autoparc is a car dealership that sells new and used vehicles to customers. The company operates in the automotive industry and offers both in-person and online purchasing options, with vehicle delivery available to buyers in select regions.

Wearside Autoparc functions with a team of sales professionals who assist customers throughout the buying process, including vehicle demonstrations, paperwork management, and part-exchange services. The dealership prepares vehicles prior to delivery or collection and may provide warranty coverage and breakdown assistance on select vehicles.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.