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Toomey Nissan Basildon Reviews

Rated 4.9 based on 1624 Reviews

Nissan Dealership, Service House, W Mayne, Basildon SS15 6RW

Car Dealerships Basildon

Published on
August 23, 2025
Last updated
August 23, 2025

Reviews Summary

The overall sentiment in customer reviews for Toomey Nissan Basildon is overwhelmingly positive. Reviewers consistently note the professionalism, knowledge, and courteous attitudes of staff members such as Paul, Ralfey, Adelina (Addy), and Paige. The relaxed, non-pushy approach and willingness to answer questions stand out as recurring behaviors, highlighting the dealership’s focus on customer comfort and satisfaction. A few reviews mention attention to detail and the ability to make the buying process smooth and enjoyable, with no significant criticisms reported.

Common feedback includes praise for the staff’s patience, clarity in explanations, and genuine dedication to helping customers feel valued—whether assisting with technical information, scheduling test drives, or extending working hours to accommodate appointments. Customers repeatedly mention positive experiences across all stages of the vehicle purchasing process at the Basildon location, emphasizing friendly and attentive service. Many personally name staff who went above expectations.

Overall, Toomey Nissan Basildon is regarded as a dealership with an excellent reputation for customer service and professional staff interactions. Repeat mentions of a welcoming environment and honest advice reinforce strong trust signals for those in the Basildon region considering purchasing or servicing a vehicle at this location.
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What Customers Are Saying About Toomey Nissan Basildon?

exceptionally polite and attentive

smooth and stress-free

nothing was too much trouble

excellent service

a valued customer

staying late to accommodate us

exceptional!

very pleasant experience

very calm in explaining the whys and wherefores

very friendly and efficient

Trustguide extracts key phrases from reviews about Toomey Nissan Basildon and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Toomey Nissan Basildon's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Toomey Nissan Basildon Ratings

5

As of Based on 1624 revies as of Aug 23, 2025

Toomey Nissan Basildon Score

100%

As of Based on 1624 revies as of Aug 23, 2025

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Customer Reviews

As of Aug 23, 2025, 1624 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Toomey Nissan Basildon's publicly available reviews View source

Becca Summers rated Toomey Nissan Basildon 5 stars
a week ago
I scheduled a test drive for Saturday and was introduced to Paul, he was exceptionally polite and attentive. He answered all my questions with patients and clarity. What stood out the most was his non pushy approach, this made the whole experience feel relaxed. I'd highly recommend Paul to anyone looking for car.
Soul Adeola rated Toomey Nissan Basildon 5 stars
3 weeks ago
Customer Feedback for Paul Spencer – Toomey Nissan (Basildon) I would like to extend my sincere appreciation for the excellent service provided by Paul Spencer during our recent visit to Toomey Nissan, Basildon . From the moment we arrived, Paul was welcoming, professional, and incredibly knowledgeable. He took the time to understand our needs, answered all of our questions with patience, and made the entire experience smooth and stress-free. What stood out most was Paul’s genuine approach – he was never pushy, always honest, and clearly had our best interests at heart. His attention to detail and dedication to customer satisfaction truly set him apart. Thanks to Paul, we left the dealership feeling confident and valued. It’s rare to encounter such outstanding customer service, and Paul is a true credit to the Toomey Nissan team. Thank you again, Paul – we look forward to seeing you in the future! Best regards, Solomon Tugbi
Tony Harrington rated Toomey Nissan Basildon 5 stars
3 weeks ago
Really great service received by Ralfey this week at Toomey Nissan in Basildon. He went out his way to answer all my questions during my visits and nothing was too much trouble. Friendly, knowledgeable and professional. Excellent service and I'd recommend him to others.

Frequently Asked Questions About Toomey Nissan Basildon

Is the sales process at Toomey Nissan Basildon high-pressure or relaxed?

The sales approach is repeatedly described as non-pushy and relaxed. Reviews highlight that staff answer questions thoroughly and provide honest advice, allowing customers to make informed choices without pressure.

How knowledgeable and supportive are the staff members?

Customers frequently praise staff for their product knowledge, patience, and willingness to explain technical details. Staff members are often described as professional, attentive, and proactive in ensuring a smooth experience.

Are staff at Toomey Nissan Basildon flexible with appointment times?

Several reviews mention staff accommodating late appointments and spending extra time with customers as needed, demonstrating flexibility to fit client schedules, especially when collecting new vehicles.

About Toomey Nissan Basildon

Car Dealerships
Toomey Nissan Basildon is an automotive dealership specializing in the sale of Nissan vehicles, including both new and used cars. They operate in the Basildon area and offer customers in-person consultation, test drives, and guidance throughout the vehicle purchase process.

The company organizes the buying experience by utilizing knowledgeable sales advisors who guide clients through vehicle selection, demonstrations, and collection procedures. Customer appointments, thorough explanations of vehicle features, and personalized service are central to their operational workflow, ensuring clients are well-informed throughout each stage of their purchase.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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