Customer sentiment for V12 Sports and Classics is mixed, with reviews demonstrating both highly positive experiences and serious concerns. Many reviewers mention staff members by name, such as Mia, Oliver, Jamie, and Darren, noting their professionalism, friendliness, and helpful guidance, particularly for first-time buyers. However, others cite significant problems with aftersales support, return policies, unresolved vehicle defects, and negative interactions with customer service. Timeliness and communication issues are also noted.
Common positive themes include individual service from named staff, patient explanations, and a smooth purchase process when sales staff were attentive. At the same time, a pattern emerges around inconsistent follow-up, pressure during finance discussions, unexpected fees, and lack of clarity on additional packages. Negative reviews often describe unreturned calls and difficulties resolving mechanical problems post-purchase. Customers across locations such as Hinckley and Retford echo both the strengths and weaknesses in different contexts.
Overall, V12 Sports and Classics is regarded as a used car dealer with staff who can provide exceptional, name-checked service but faces reputation challenges in aftercare, communications, and used car quality. In regions like Hinckley and Retford, the company’s reliability is seen as highly variable, suggesting that customer experiences may depend heavily on individual staff and circumstances.
Common positive themes include individual service from named staff, patient explanations, and a smooth purchase process when sales staff were attentive. At the same time, a pattern emerges around inconsistent follow-up, pressure during finance discussions, unexpected fees, and lack of clarity on additional packages. Negative reviews often describe unreturned calls and difficulties resolving mechanical problems post-purchase. Customers across locations such as Hinckley and Retford echo both the strengths and weaknesses in different contexts.
Overall, V12 Sports and Classics is regarded as a used car dealer with staff who can provide exceptional, name-checked service but faces reputation challenges in aftercare, communications, and used car quality. In regions like Hinckley and Retford, the company’s reliability is seen as highly variable, suggesting that customer experiences may depend heavily on individual staff and circumstances.
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