Common feedback includes frustration over refusal to pay out claims even when customers believed events were covered under terms and conditions—including venue closures, family emergencies, or the impacts of Covid-19. Several reviewers call out the practice of passing claims to underwriters like White Horse without advance notice, and many express concerns over perceived “blanket exclusions” and policy loopholes. Only one review stands out for successfully resolved claims and responsive service.
Based on reviewer input, WedInsure holds a largely poor reputation for wedding insurance in the UK, with trust undermined by denied claims and lack of transparency. Positive experiences are outnumbered by customers who felt unsupported in difficult circumstances. While there were a few satisfied policyholders, the majority would not recommend WedInsure for wedding insurance needs.