The overall company reputation of Washington Plaza Hotel is largely positive, as reflected by the recent reviews from guests. Customers have praised the hotel for its exceptional service, highlighting particular staff members like Treasure by name, who went above and beyond to ensure guest satisfaction. The hotel's ambiance has been described as charming and clean, with a blend of modern amenities and vintage charm. The location of the hotel is frequently noted as a strong point, providing guests with easy walkability to nearby attractions, dining, and public transportation. However, there are some concerns regarding room quality and additional costs, such as parking fees, which have detracted from the overall experience for some guests. The hotel appears to perform best in customer service and location, while aspects related to the physical state of the rooms and associated costs represent areas for potential improvement.
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