Read Vitality 1409 Reviews Summary 2025

F J rated Vitality 1 stars

a month ago

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Been a member through work but over the past years its not gotten better. Every claim is an endless series of paperwork. Its meant to be a servoce where we can find a quick service on urgent medical care esp since the NHS is overwhelmed but vitality has made it so difficult. It feels like their mission is to do everything in their power to decline the claim instead of helping their patients. All my claims have taken months and no care has been factored in that I am in pain while all this admin is going on. I paid to see a vitality doctor who gave me two referals and then after a month they asked for a nhs gp referal letter which I dont get and defeats the purpose of having a GP doctor or have the GP not issue referals. Its just an ongoing circle of admin with them. Also they have changed the reward program now, if you rmember to login, you need to play a game to find a dog to earn a reward. This is ridiculous. And the cinema tickets are now 50% and you have to use it by Sunday. A lot of families are mad about this change. We have lost interest and to be honest might cancel soon on hearing back of my claims. Vitality must be making a fortune off the members data we should be given something back in return. Bring back free cinema tickets and mor free rewards!

Farhan Khan rated Vitality 1 stars

3 months ago

Trustpilot reviews Thanks for your review! Vitality logo Vitality Add photo Your review is pending.Read less It may take up to 2 hours to appear on Trustpilot. Learn more F 5 reviews GB Rated 1 out of 5 stars Extremely dissatisfied long term customer I've been a Vitality UK customer for almost a decade and I’ve never been more dissatisfied than I am right now. Over the past few years, my premiums have increased significantly, yet the quality of service and support has sharply declined. Most recently, I was denied coverage for the second stage of arthritis treatment, despite my consultant clearly stating that it should be covered under my policy. This is completely unacceptable for a company that presents itself as a premium health insurance provider. On top of that, the recent changes to the rewards program are incredibly misleading. They make it sound like customers are getting more, but in reality, the changes are restrictive and frustrating, making it harder than ever to actually access any rewards. It genuinely feels like the system is now designed to prevent people from qualifying. The app is also a major issue. It has been unreliable and buggy for years, regularly failing to sync with devices or log activity properly, which directly affects the ability to earn rewards. For a company that puts so much emphasis on tracking activity, it’s shocking how poorly the technology actually functions. Vitality’s marketing promotes a health-focused and rewarding experience, but for long-term customers like myself, it now feels misleading and hollow. I’m incredibly disappointed and seriously questioning whether to continue with a company that no longer lives up to its promises.

Sam Williamson rated Vitality 1 stars

3 months ago

The experience with vitality has deteriorated with their childish dog games that reward luck over keeping active. The premiums went up but the benefits got worse with no rationale. The points often don’t track and you’re responsible for lengthy claims to prove you were due them. Why they’ve put effort and money into evolving into a worse offering is beyond us. Look elsewhere.