Usay Compare Reviews

Incompetent and Frustrating I contacted UsayCompare on the 8th of March to arrange a health insurance policy for my parents. I specifically requested that my mother be listed as the main policyholder and provided her email address. Instead, Yawar Hodges, the advisor handling our case, incorrectly made my father the main policyholder and used the wrong email. Fixing this simple error has taken over two months. Every time forms were submitted, there were new mistakes, or we were told they hadn’t received them — even though I personally watched my mother send the forms, and she copied me in. I know for a fact they received them. They just didn’t act on them or forward them properly. It’s sheer incompetence. To make matters worse, I escalated the issue to Seth, one of Yawar’s higher-ups, who was equally unhelpful. He insisted the issue was resolved when it clearly wasn’t — I had to tell him it hadn’t been sorted. It felt like no one at UsayCompare was actually paying attention or taking ownership. By the time we realised they couldn’t fix their mistake, the 21-day cooling-off period had expired, so we couldn’t cancel the policy. In the end, we had to deal directly with BUPA to finally get things put right. This entire process has been exhausting. Yawar consistently failed to follow clear instructions, made basic errors, and showed poor communication and comprehension. Seth was dismissive and offered no real resolution. The overall service from UsayCompare has been careless, disorganised, and deeply frustrating. If you want peace of mind and professional service, and if you get either of these two advisors hang up and get somebody else. Samuel Dean last year was excellent. These two… need retraining as it’s been shocking.