Read Universal Property & Casualty Insurance Company 2707 Reviews Summary 2025

Tyrell Ford rated Universal Property & Casualty Insurance Company 1 stars

3 weeks ago

This is some text inside of a div block.

I’ve been a policyholder with this company for my first home but my experience with my Hurricane Helene wind damage claim has been frustrating and deeply disappointing. Over the course of 9+ months, my claim has been reassigned to at least four different claims adjusters, each with different expectations. Despite a field adjuster visiting my property early on and my consistent, timely responses to every correspondence, the process has dragged on unnecessarily. At one point, I was even verbally offered a $20,000 payout settlement (below what's needed) with no written explanation or breakdown followed by threats of denial if I didn’t accept. I asked for this offer in writing, but it was refused. That’s not how transparency or policyholder trust should work. I’ve provided contractor estimates, responded in writing, and remained cooperative. I understand the company may be backlogged, but it shouldn’t take nearly a year for a wind damage claim especially with no repairs yet made. I’m now preparing a formal complaint to the South Carolina Department of Insurance. I hope this company takes accountability and improves their claims resolution process, because what I’ve experienced has been more of a stall tactic than a good-faith effort. I would like a prompt, fair, and documented resolution in line with my policy and state guidelines. I would not recommend this company really to anyone due to this unorganized process, delay tactics, and lack of responses ESPECIALLY if you are a first time home buyer.

Kristy Paddison rated Universal Property & Casualty Insurance Company 5 stars

5 months ago

The entire claims process and interaction with your Claims Dept. following my loss from Hurricane Ian far exceeded my expectation. Everyone i interacted with has been professional, sympathetic and completely informative during every stage of my claim. I cannot say enough how appreciative I am and i thank you so very much for always reassuring me that "my claim" mattered.

Magdalena Kedziora rated Universal Property & Casualty Insurance Company 5 stars

5 months ago

So far, I am very satisfied with them. They took care of the trees removal and repairing our deck. We are still waiting for additional payment for the fance. replace. I have a feeling this will happen soon. Good company 👍 And huge thanks goes to Mellisa O’Brien . She is great, good communication and very helpful 👌