UK Flooring Direct | Wood, Laminate & Vinyl Floors Reviews

The overall sentiment expressed in reviews for this wood and laminate flooring supplier is strongly negative, with most customers citing significant dissatisfaction regarding customer service, order fulfillment, and product quality. While a minority reference a satisfactory product experience or sales interaction, complaints center on unresponsiveness, unresolved issues, and logistical delays. Customers frequently mention their frustration at having to chase refunds or replacements, poor communication from staff, and difficulty getting support for damaged or defective flooring products.

Across multiple reviews, recurring themes include damaged goods arriving on delivery, lack of communication after purchase, and customer support not following up or resolving concerns, even after multiple escalations. Some reviews detail problems with order availability and delivery delays impacting renovation projects, while others report that product defects were dismissed without appropriate remediation. There is a noticeable pattern of customers feeling ignored, forced to follow up repeatedly, and dissatisfied with the handling of returns and refunds.

Based on this sample, this wood and laminate flooring supplier is viewed as unreliable and unsupportive by the majority of its customers. While there are isolated remarks about product appearance and an efficient sales process, the dominant narrative across the company’s service area is one of poor after-sales care, disorganization, and a high likelihood of unresolved issues post-purchase.

This company supplies wood and laminate flooring products, catering to residential customers undertaking renovation or construction projects. The product range includes options like click vinyl and laminate boards, with service offerings through online sales and a physical showroom. Customers can place orders for home delivery or collect items directly.

The company operates by processing customer orders, organizing delivery or collection slots, and providing additional sales support in showrooms. Logistics include scheduled deliveries, with product shipments handled by drivers. Communication channels such as email and telephone are available for support and complaint resolution, and the company handles returns and refunds through a documented policy.