Polyflor Reviews

The overall sentiment toward Polyflor appears mixed based on recent customer reviews of their commercial flooring products and services. While some reviewers highlight helpful staff members and positive training experiences, several express strong dissatisfaction, referencing issues with product quality, customer service, or company policies. Customers cite both helpfulness from individual staff (such as Chris as a tutor and Darren in customer service) and, conversely, negative interactions with technical support and unresolved warranty claims. Concerns about staff conduct and management practices also emerge.

Frequent themes include inconsistent customer service—ranging from professional and friendly encounters to allegations of rudeness and lack of support. Product issues such as warped flooring planks, durability concerns, and perceived inadequacies in aftercare or honoring warranties are mentioned multiple times. Operational critiques extend to workplace practices and vehicle driver behavior, suggesting broader questions about company culture at Polyflor.

Overall, Polyflor’s reputation within the UK flooring industry is characterized by notable strengths in individual staff professionalism and training but is offset by reported product inconsistencies and disputed service or HR practices. While some customers plan to return, others advise caution due to unresolved complaints and uneven experiences.

Polyflor is a manufacturer specializing in commercial and residential flooring products, including luxury vinyl tiles (LVT) and other resilient floor coverings. Products are distributed through third-party suppliers and installed by independent contractors or fitters, serving commercial, retail, and personal property markets in the UK and possibly beyond.

The company operates through a network of suppliers, customer service advisors, and technical support staff. It offers product training courses for trade professionals and provides after-sales support via site visits, technical assessments, and warranty evaluations. Polyflor-branded delivery and service vehicles are used for distribution and logistics.