Trinity Claims Ltd Reviews

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Would leave 0 stars if this was an option... Wanted to leave this review to draw attention to the services that we are extremely disappointed with. Set up our claim from November 2024, and it's still not sorted at the present time. Although you advertise "straightforward and reliable claims solutions", I felt that your values as a company were not received by ourselves, especially "we clearly understand what our customers need to know, before they are aware that they need to know it. We then communicate it to them, using their preferred medium, in a clear, concise and easy-to-understand manner", "each time we contact our customers, we ensure that they are aware of what we have done and what we will do next", "we are always honest and clear about what we can and cannot do for customers. We never set their expectations at levels we cannot achieve and if we cannot meet their aspirations, we tell them in a timely and professional manner", "we keep our promises to our customers even if a promise was made by another member of the team". I am sure that you can understand how much we expressed the urgency to be seen as a priority as the months passed by (given I was 4 weeks pregnant from the claim logged and now I am 35 weeks), I am hoping that you can also see how appalling the communication has been from both Trinity and contractors. I also don't understand why there were 3 visits carried out and by different contractors, I am certain shortfalls behind the scenes, and we were never kept up to date with communication regarding the works being completed. I will be continuing to take this matter seriously and through the correct channels, especially when our seriousness of dissatisfaction was communicated from the very early stages. We were not seen as a priority case at all, and there is no evidence of this. The only positive experience was when Luke became the case handler as he communicated strongly, and he appeared to have a level of care towards us despite all other interactions. The fact that it has taken a full pregnancy journey is absolutely appalling. The fact that your values emphasise top quality service when we had to do a lot of admin work in chasing up dates and information is evident that your values were not achieved in our case.