The overall sentiment from customer reviews of Trawick International’s travel insurance is predominantly negative. Customers consistently mention dissatisfaction with the claims process, citing significant delays, lack of communication, and unhelpful interactions with both Trawick International and their claims processor, SureGo. While some policyholders received prompt responses during the purchase phase, nearly all report substantial challenges during claims, leading several to say they would not recommend the service.
Common themes throughout the reviews include protracted claim resolutions—many cases taking several months or remaining unresolved altogether—difficulties in submitting documentation, unresponsive or generic customer service, and a lack of transparency or escalation pathways. Customers also highlight specific grievances, such as being asked repeatedly for the same documents and receiving legal deadlines that were ultimately not met. Delays were mentioned regardless of the specific reason for claim, including hurricanes, trip interruptions, and family emergencies.
In summary, Trawick International’s reputation as a travel insurance provider is heavily tarnished by these persistent negative experiences, particularly regarding claims processing and customer support. Reviewers from states like Texas and regions affected by weather disruptions reiterate dissatisfaction with both the efficiency and responsiveness of the company. Overall, Trawick International is regarded with skepticism and significant distrust among recent policyholders.
Common themes throughout the reviews include protracted claim resolutions—many cases taking several months or remaining unresolved altogether—difficulties in submitting documentation, unresponsive or generic customer service, and a lack of transparency or escalation pathways. Customers also highlight specific grievances, such as being asked repeatedly for the same documents and receiving legal deadlines that were ultimately not met. Delays were mentioned regardless of the specific reason for claim, including hurricanes, trip interruptions, and family emergencies.
In summary, Trawick International’s reputation as a travel insurance provider is heavily tarnished by these persistent negative experiences, particularly regarding claims processing and customer support. Reviewers from states like Texas and regions affected by weather disruptions reiterate dissatisfaction with both the efficiency and responsiveness of the company. Overall, Trawick International is regarded with skepticism and significant distrust among recent policyholders.
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