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Policygenius Reviews

Rated 4.6 based on 1241 Reviews

32 Old Slip Suite 500, New York, NY 10005, United States

Insurance Services New York

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Review sentiment for Policygenius, an insurance agency, is mixed with strong opinions at both ends. Reviewers frequently highlight the ease of buying new insurance policies, noting knowledgeable advisors, user-friendly comparison tools, and effective support during the initial sales process. However, there is a pronounced pattern of dissatisfaction related to post-purchase service—many customers report extreme difficulty reaching Policygenius for follow-up, policy changes, or support, with automated systems and unresponsive communication channels being common frustrations.

The most consistent feedback concerns the stark divide between the new policy purchase experience and ongoing customer service. Several positive reviews mention helpful staff and smooth application processes, but an equal number express deep frustration with slow responses, unreturned calls or emails, and poor issue resolution after the sale. This split suggests that while Policygenius excels at onboarding and initial consultations, customer support falters significantly for existing policyholders.

Overall, Policygenius's reputation is characterized by strong initial service followed by notable shortcomings in ongoing customer care. Customers value the company's expertise and convenience in purchasing insurance, but numerous unresolved service complaints damage long-term trust. The agency's standing within the insurance services sector reflects both strengths in sales and significant operational weaknesses post-sale.
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What Customers Are Saying About Policygenius?

easy to work with

great experience

very knowledgeable

Great consultation

helped me to find the best value

team at Policy Genius were so helpful

Excellent communication

Trustguide extracts key phrases from reviews about Policygenius and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Policygenius's customers had a positive experience.

Positive
40%
Neutral
0%
Negative
60%

Policygenius Ratings

5

As of Based on 1241 revies as of Jul 10, 2025

Policygenius Score

40%

As of Based on 1241 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 1241 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Policygenius's publicly available reviews View source

Andrew Jensen rated Policygenius 1 stars
Edited a month ago
Having had a multi policy with Policygenius for almost 1 year, the time is rapidly approaching for my policy to renew. And I need to make some changes to it this week. However, as many others attest, as a current customer of Policygenius, I am discovering that getting in contact with a real person at Policygenius to help me is a very difficult thing to do. I have tried calling them (it is just an automated system that ends up hanging up on you if you are an existing customer), emailing, submitting inquiries through their online portal. You name it. And to no avail. I used to recommend them because their rates were so good. However, with my weeklong attempt to make a change to an existing policy and just reaching endless silence, I can no longer recommend them. After so many attempts to get some sort of response from Policygenius (and they never did reply), I ended up going with a new insurance policy from a local insurance agent. Surprise, surprise - they actually answer their phones and they actually respond to their emails! I would rather spend a couple hundred extra bucks for a refreshing customer experience than go the cheap route with Policygenius and spend days so frustrated with their lack of customer service.
Tyler M16 rated Policygenius 5 stars
3 weeks ago
I used Policy Genius for life and disability insurance and I would recommend it to anyone. They are easy to work with, and very knowledgeable. They helped me to decide exactly what I needed for my situation and helped me to find the best value. I'm thankful for their help.
David Abate rated Policygenius 5 stars
3 weeks ago
I recently turned to Policygenius to shop for term life insurance and had a great experience. The process was simple and user-friendly, and their comparison tools made it easy to find the right policy for my needs. The advisors were professional, knowledgeable, and guided me with clear and helpful advice throughout. I highly recommend Policygenius to anyone looking for life insurance.

Frequently Asked Questions About Policygenius

How responsive is Policygenius to customer inquiries after purchasing a policy?

Customer reviews repeatedly cite difficulty contacting Policygenius for policy questions, changes, or cancellations after purchase. Many mention long delays, unreturned calls and emails, and challenges reaching live support once the policy is active.

Is the initial insurance application process with Policygenius straightforward?

Yes, many reviewers report that buying insurance through Policygenius is easy and user-friendly. Customers note knowledgeable advisors and clear guidance as highlights of the application and policy selection process.

Who handles policy updates and claims if my insurance is through Policygenius?

Updates and certain support requests must go through Policygenius as the agent for your policy. Reviewers indicate that reaching them for post-sale assistance can be difficult, and response times may be slow.

About Policygenius

Insurance Services
Policygenius is an insurance agency that helps customers compare, select, and purchase various insurance products such as life and disability policies. The company operates as a digital platform, providing online tools and access to knowledgeable advisors to guide users through the process of choosing coverage options.

Operating primarily online, Policygenius facilitates policy comparisons, quotes, and applications through its website and customer support team. The company coordinates between customers, insurance carriers, and, when necessary, healthcare providers to finalize insurance applications, focusing on streamlining decisions at the initial purchase stage.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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