Review sentiment for Policygenius, an insurance agency, is mixed with strong opinions at both ends. Reviewers frequently highlight the ease of buying new insurance policies, noting knowledgeable advisors, user-friendly comparison tools, and effective support during the initial sales process. However, there is a pronounced pattern of dissatisfaction related to post-purchase service—many customers report extreme difficulty reaching Policygenius for follow-up, policy changes, or support, with automated systems and unresponsive communication channels being common frustrations.
The most consistent feedback concerns the stark divide between the new policy purchase experience and ongoing customer service. Several positive reviews mention helpful staff and smooth application processes, but an equal number express deep frustration with slow responses, unreturned calls or emails, and poor issue resolution after the sale. This split suggests that while Policygenius excels at onboarding and initial consultations, customer support falters significantly for existing policyholders.
Overall, Policygenius's reputation is characterized by strong initial service followed by notable shortcomings in ongoing customer care. Customers value the company's expertise and convenience in purchasing insurance, but numerous unresolved service complaints damage long-term trust. The agency's standing within the insurance services sector reflects both strengths in sales and significant operational weaknesses post-sale.
The most consistent feedback concerns the stark divide between the new policy purchase experience and ongoing customer service. Several positive reviews mention helpful staff and smooth application processes, but an equal number express deep frustration with slow responses, unreturned calls or emails, and poor issue resolution after the sale. This split suggests that while Policygenius excels at onboarding and initial consultations, customer support falters significantly for existing policyholders.
Overall, Policygenius's reputation is characterized by strong initial service followed by notable shortcomings in ongoing customer care. Customers value the company's expertise and convenience in purchasing insurance, but numerous unresolved service complaints damage long-term trust. The agency's standing within the insurance services sector reflects both strengths in sales and significant operational weaknesses post-sale.
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