Simply Business Reviews

The overall sentiment toward Simply Business insurance services is markedly positive, with most reviewers emphasizing the professionalism and helpfulness of the staff. Customers frequently mention clear, patient explanations and a smooth booking or policy change process, especially noting specific staff like David and Giles for their excellent service. While nearly all reviews are favorable, one customer reported inconsistencies in customer service communication and refund handling, raising concerns about internal processes and billing transparency.

Common feedback centers on the simplicity of obtaining insurance, competitive pricing, and the knowledgeable, attentive assistance provided by Simply Business representatives throughout the customer journey. Users often highlight the efficiency of both online and phone-based support, with several noting quick turnaround times and immediate document issuance. Staff friendliness and clarity in policy details are recurring strong points. However, legal expenses cover costs and refund disputes are mentioned as minor drawbacks.

Overall, Simply Business is regarded as a reliable insurance provider with a strong reputation for customer service, especially in support and product clarity, as reflected by repeat users and recommendations. Customers across the region find the company easy to engage with, though attention to consistent communication and transparent billing would further enhance trust and loyalty.

Simply Business provides business insurance services, offering coverage options tailored to the specific needs of companies and entrepreneurs. Their insurance products are accessible online or via phone support, targeting small business owners and those requiring straightforward insurance solutions. The company operates in the general insurance industry and functions as a broker.

The operational model of Simply Business revolves around a mix of digital self-service and personalized broker support. Customers can apply online for quotations, compare covers, and purchase policies, or choose to interact with agents for additional clarification and setup. Policy documents are issued electronically, and both phone and online customer support are available for ongoing service and queries.