Review sentiment for Simply Business Insurance is mixed, with customers noting both positive and negative experiences. Reviewers frequently appreciate ease of obtaining business insurance, competitive pricing, and helpful staff, especially in addressing queries or securing policy documentation. However, multiple reviewers express frustration with customer service, particularly concerning claims handling, communication, and issues around cancelling or amending policies.
The most frequent themes include competitive pricing, effective support when starting or renewing policies, and straightforward online processes. On the other hand, several customers describe significant challenges when making claims, reporting slow responses, and lack of follow-up after requests for policy modifications. Some mention confusion over policy documentation and dissatisfaction with settlement processes. Staff competency and phone support occasionally receive specific praise, but not uniformly.
Overall, Simply Business Insurance maintains a reputation for accessible and competitively priced business insurance, but there are repeated concerns about claims resolution and follow-up on administrative issues. Prospective customers in the UK should be mindful of both the company's policy strengths and its customer service inconsistencies.
The most frequent themes include competitive pricing, effective support when starting or renewing policies, and straightforward online processes. On the other hand, several customers describe significant challenges when making claims, reporting slow responses, and lack of follow-up after requests for policy modifications. Some mention confusion over policy documentation and dissatisfaction with settlement processes. Staff competency and phone support occasionally receive specific praise, but not uniformly.
Overall, Simply Business Insurance maintains a reputation for accessible and competitively priced business insurance, but there are repeated concerns about claims resolution and follow-up on administrative issues. Prospective customers in the UK should be mindful of both the company's policy strengths and its customer service inconsistencies.
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