The most frequent themes include competitive pricing, effective support when starting or renewing policies, and straightforward online processes. On the other hand, several customers describe significant challenges when making claims, reporting slow responses, and lack of follow-up after requests for policy modifications. Some mention confusion over policy documentation and dissatisfaction with settlement processes. Staff competency and phone support occasionally receive specific praise, but not uniformly.
Overall, Simply Business Insurance maintains a reputation for accessible and competitively priced business insurance, but there are repeated concerns about claims resolution and follow-up on administrative issues. Prospective customers in the UK should be mindful of both the company's policy strengths and its customer service inconsistencies.