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Simply Business Reviews

Rated 4.4 based on 1399 Reviews

4th Floor, Hylo, 105 Bunhill Row, London EC1Y 8LZ

Insurance Services London

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Review sentiment for Simply Business Insurance is mixed, with customers noting both positive and negative experiences. Reviewers frequently appreciate ease of obtaining business insurance, competitive pricing, and helpful staff, especially in addressing queries or securing policy documentation. However, multiple reviewers express frustration with customer service, particularly concerning claims handling, communication, and issues around cancelling or amending policies.

The most frequent themes include competitive pricing, effective support when starting or renewing policies, and straightforward online processes. On the other hand, several customers describe significant challenges when making claims, reporting slow responses, and lack of follow-up after requests for policy modifications. Some mention confusion over policy documentation and dissatisfaction with settlement processes. Staff competency and phone support occasionally receive specific praise, but not uniformly.

Overall, Simply Business Insurance maintains a reputation for accessible and competitively priced business insurance, but there are repeated concerns about claims resolution and follow-up on administrative issues. Prospective customers in the UK should be mindful of both the company's policy strengths and its customer service inconsistencies.
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What Customers Are Saying About Simply Business?

very helpful and always get the right business insurance cover

positive experience with Simply Business Insurance

they are a reliable choice for business insurance

Very easy to get a quotation

helpful young lady helped me through the minefield

price was much cheaper than those online

Trustguide extracts key phrases from reviews about Simply Business and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Simply Business's customers had a positive experience.

Positive
30%
Neutral
10%
Negative
60%

Simply Business Ratings

4

As of Based on 1399 revies as of Jul 10, 2025

Simply Business Score

30%

As of Based on 1399 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 1399 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Simply Business's publicly available reviews View source

Wai Yip rated Simply Business 5 stars
2 weeks ago
Over the last eight years have found them very helpful and always get the right business insurance cover for my need at the best price. Any problems only a phone call alway with helpful staff at the other end to answer any questions. Will recommend this company to anyone looking for business insurance cover.
Francesca rated Simply Business 1 stars
2 months ago
This is the worst insurance company I have ever had to deal with!! AVOID using this company!! My property got flooded and damaged from a water leak which came from a neighbours property. The neighbour has insurance with Simply Business, so I have been dealing with them directly. However despite providing all the evidence they will not take any liability for the damages. It’s absolutely unbelievable!! Instead of simply business these guys should be called simply unbelievable. I cannot stress the amount of hours I have spent trying to get through to someone and the countless emails I’ve sent them. Their customer service is appalling and it baffles me how they operate as a business. It has been such a stressful experience. I’m now seeking legal advice and may need to take my case to court as I’m getting nowhere with them. I would give them zero stars on Google if it allowed me to.
Baba Ojo rated Simply Business 4 stars
2 months ago
I had a positive experience with Simply Business Insurance. Getting a quote and setting up my policy was quick and hassle-free. Their website is easy to navigate, and the customer support team was helpful in answering my questions. The pricing is competitive, and they provide a good range of coverage options. The only minor downside is that response times for inquiries or policy changes could be a bit faster. Overall, they are a reliable choice for business insurance, and I would recommend them!

Frequently Asked Questions About Simply Business

How easy is it to get a quotation from Simply Business Insurance?

Customers report that obtaining a quote is generally fast and straightforward, with many finding the online process user-friendly and the paperwork easy to complete. Policy documents are typically provided instantly.

How does Simply Business Insurance handle policy changes or claims?

Some reviews indicate challenges with making claims, changing policy details, and receiving follow-up. Customers have noted slow responses, communication issues, and difficulties in claims processing, especially when errors occur or additional documentation is needed.

Can I speak to someone for guidance when taking out insurance?

Yes, several customers found staff help available by phone to assist with selection and clarification, which is particularly useful for those unsure about coverage details when applying online.

About Simply Business

Insurance Services
Simply Business Insurance provides business insurance solutions, specializing in tailored cover for different types of businesses. The company operates within the insurance services industry, offering quotations, policy setup, renewals, and claims services. They primarily deliver their offerings via digital channels and phone support.

The company enables customers to obtain quotes, compare levels of cover, and complete paperwork online. Policy documents are issued digitally, and customer support is accessible for assistance or policy changes. Pricing appears competitive, and staff assist with product selection and process navigation as needed.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.