Principal Insurance Reviews

The overall sentiment in recent customer reviews for Principal Insurance UK is distinctly mixed. While several customers highlight positive experiences with individual staff members—especially Ricky Graham—mentioning clear, friendly, and informative service, there are prominent complaints about wider company procedures, especially cancellations and document requests. Criticism includes frustration with cancellation fees, challenges in receiving refunds, poor follow-up, and delays in customer responses.

A consistent theme among reviews is the positive mention of specific staff for their professionalism and helpfulness during renewal, changes, or advice calls. However, the company's web interface issues, long hold times, difficulties with post-sale support, and the rigid approach to cancellations surface repeatedly. Reviewers describe inflexible company policies, unexpected fees, and struggles resolving matters after the policy is active, indicating operational gaps.

Overall, Principal Insurance UK's reputation is polarized in the UK. Trusted for straightforward policy setup and helpful phone agents, the firm faces persistent criticism regarding customer service after a policy begins. Many report disappointment with cancellation handling, suggesting a need for improved post-sale support and more transparent processes.

Principal Insurance UK is a company operating within the insurance sector, specializing as a broker for various insurance policies such as motorbike, van, and motorhome coverage. The company’s core service involves setting up and renewing insurance products for individuals seeking personal and vehicle protection. Services are primarily delivered through both online and telephone channels.

The operational model combines digital processes, such as online policy management and renewals, with live customer support via telephone. Agents assist clients with setting up, amending, or cancelling policies. Transactions include providing documentation and answering specific policy questions. Their workflow relies on collaboration between front-line agents and back-office finance or management teams.