Frequent themes across reviews include the simplicity of the buying process, clear communication, and competitive pricing. Clients appreciate features like prompt reminders, straightforward online access to documents, and knowledgeable support from staff, both digitally and via phone. Negative remarks focus on delays in addressing claims and isolated instances of lapsed renewals, noting response times and follow-up as weaker points.
Overall, Protectivity Insurance is regarded as a reliable insurance provider, especially valued for its affordable pricing, ease of use, and supportive service model. The company maintains a strong reputation among professionals in sectors such as fitness, dog walking, and market trading, reinforcing its prominence within the insurance market.