Travel Insurance Saver Reviews

Overall sentiment toward TIS, a travel insurance provider, is mixed based on recent customer reviews. Reviewers consistently note easy and efficient policy purchase and refund processes, often mentioning quick responses to inquiries and straightforward cancellation or policy amendment. However, several customers raise significant concerns about the claims process, especially when handled through AXA, describing it as lengthy, unresponsive, and unsatisfactory.

The most common positive feedback highlights operational efficiency for booking, cancellations, amendments, and non-claims customer service. Customers frequently cite the professionalism and helpfulness of staff members like Jane, Ana, and Rachel, and value prompt attention to questions about coverage or refunds, especially through online chat or email. Conversely, frustrations center on claims handling, with some customers suggesting that smooth experiences are limited to the buying stage, not when submitting claims.

TIS is regarded as a reliable option for straightforward travel insurance administration and responsive support, especially for policy-related questions, cancellations, and changes. Within the travel insurance sector, particularly for customers in Europe, the company earns customer loyalty for efficiency but receives criticism where claims are involved, moderating its overall reputation.

TIS provides travel insurance products, offering various policies to individuals and families. The company operates in the insurance industry, with coverage options that can be purchased directly online for trips of varying lengths and circumstances. They also facilitate policy cancellations and amendments for customers whose plans have changed.

The company handles transactions primarily through digital channels, including online purchasing systems and live chat support. Staff members are available for assistance with policy changes, inquiries, and refunds. TIS partners with third-party insurers, such as AXA, to manage the claims process and policy underwriting, and issues customer support via electronic communication.