Towergate Insurance Reviews

The overall sentiment toward Towergate Insurance is overwhelmingly negative based on customer reviews. Many reviewers describe dissatisfaction with policy terms and a lack of responsiveness from staff, directly naming advisors and pointing to poor communication and error resolution. Common complaints include unclear or misleading insurance coverage, high cancellation or renewal fees, and difficulties during policy updates or claims. While several reviewers were long-term clients, almost all noted a decline in service, often following internal changes or mergers. A few mentioned inefficient administrative processes such as sending nonessential emails or repeated surveys, which added frustration.

Key themes emerging from the feedback include dissatisfaction with cancellation practices, such as unexpected fees and commission charges after policy termination, as well as frustration with customer service response times and poor follow-up on claims or coverage validation. Several customers highlighted issues regarding transparency, difficulty contacting relevant staff, and a sense of declining service quality over time, especially with repeat business. There were also remarks on underwriters’ inefficiencies and the lack of clear, direct communication regarding policy changes.

Overall, Towergate Insurance is regarded as having a poor reputation among reviewers, especially in relation to home, building, and boat insurance services in the UK. The feedback often mentions lack of transparency, perceived unfair charges, and unsatisfactory customer support as major concerns. As a result, many former clients advise against using Towergate Insurance, citing smoother experiences with competitors.

Towergate Insurance provides insurance products and services, including building, contents, boat, and buy-to-let property coverage. The company operates primarily in the United Kingdom and serves individuals and businesses by arranging policies with coverage options tailored to customer needs through telephone, email, and online channels.

The company functions as an insurance broker, acting as an intermediary between clients and underwriters. It manages policies, processes documentation, calculates quotes, and handles administrative procedures such as renewals, cancellations, and claims follow-up. Its operational model is fee-based, with brokerage charges and administrative fees tied to policy actions.