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Thumann Agency Reviews

Name: Thumann Agency
Address: 12770 Coit Rd #110, Dallas, TX 75251, United States, Dallas, United States
Telephone: +1972-991-9100
Rating: 4.6

Rated 4.6 based on 84 Reviews

Insurance Services in Dallas

12770 Coit Rd #110, Dallas, TX 75251, United States

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Published on

June 10, 2024

Last updated

July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Thumann Agency's customers had a positive experience.

Positive

90%

Neutral

Negative

10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Thumann Agency?

Trustguide extracts key phrases from reviews about Thumann Agency and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 84 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Thumann Agency's publicly available reviews View source

Rohit Niphadkar rated Thumann Agency 5 stars

11 months ago

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I have been a client of Thumann Agency from last 2 years and very happy with their professional service. Recently I worked with Desni Cox who helped me with Renters Insurance, Auto Insurance and Home Insurance. She provided me quotes according to my needs and answered all my questions in very detail. Thank you for such an amazing and professional service.

Kaylee Green rated Thumann Agency 5 stars

7 months ago

I am so happy I found the Thumann agency because I don’t have to worry about shopping around for insurance on my own. They have always been the best at finding great options for me. Thank you!

Alex and Ethan rated Thumann Agency 5 stars

7 months ago

Desni Cox is an outstanding insurance agent. She provided excellent customer service by being thorough, patient, and incredibly helpful during our shopping experience for new home and auto policies - she saved us more than $1500 this year! Her knowledge and expertise made the process seamless and stress-free. Highly recommend!

Reviews Summary

Evaluating the reputation of Thumann Agency, Inc. through the lens of customer feedback reveals a predominantly positive image with a consistent theme of professional and personalized service. The references to specific agents such as Desni Cox, Haley Villavaso, and Daphne, underscore a trend of appreciation for individual dedication and expertise. Customers report receiving detailed information, thorough quotes, and benefit from the agents actively seeking out the best rates and coverage. Customer loyalty and satisfaction are signaled by ongoing relationships, evidence of both the agency's ability to retain clients and establish trust. However, an isolated issue pertaining to communication and follow-up with different agents indicates a potential area for improvement, as this inconsistency contrasts with the otherwise commendable aspects of customer experience.

Can I expect Thumann Agency, Inc. to provide personalized service to match my specific insurance needs?

Yes, based on customer feedback, Thumann Agency, Inc. is recognized for delivering personalized services and tailoring insurance quotes to meet individual client needs. They offer a detailed and consultative approach.

Will I be assisted in finding the best possible insurance rates with Thumann Agency?

According to the reviews, Thumann Agency's agents, like Desni Cox and Haley Villavaso, are commended for actively seeking out the best rates, suggesting that the agency prioritizes finding cost-effective solutions for customers.

Is there a possibility of experiencing inconsistent communication with Thumann Agency?

While most of the feedback is positive, there is a mention of inconsistent communication with different agents leading to customer frustration. It appears to be an isolated issue, but worth inquiring about when considering their services.

About Thumann Agency

Insurance Services

12770 Coit Rd #110, Dallas, TX 75251, United States

Visit website

+1972-991-9100

Whether you are searching for business coverage or personal insurance, our team of expert risk managers is here to help. By comparing over 80 insurance companies, coverage options, and rates, our agents can find you the best policy at an affordable price. Because we're an independent agency and not a captive, we have more flexibility within policies to help you find precisely what you’re looking for. In most cases, we will have your quote ready for you the same day. Furthermore, when it comes time to file a claim our agents will be here to assist you during the process. What sets us apart from other agencies, is that as a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o

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