The overall sentiment toward The Zebra, an insurance comparison service, is mixed based on recent customer reviews. While many users appreciate the supportive staff, convenient interactions, and successful policy matches, others express frustration with the quoting process and data sharing practices. The reputation is clearly split between those who benefited from individualized help and others who felt their time was wasted or experienced unwelcome follow-ups.
Frequent positive themes include standout customer service from specific agents such as Cassie, Charles, and Jeanie, who are credited with going above and beyond to find affordable quotes and guide customers through insurance complexities. Several reviewers mention agents who were attentive, friendly, and patient, which helped ease otherwise stressful processes. On the other hand, recurring criticisms center on the digital experience—namely, dissatisfaction with the quoting process, repeated data entry, and the unwanted solicitation that followed submitting information.
Overall, The Zebra's reputation is characterized by highly regarded staff interactions but notable concerns with their online service workflow. In the insurance sector, customers value personal support, as reflected in positive remarks about agents, but also expect a streamlined, private, and transparent quoting process. This mixed feedback from users in America highlights areas where The Zebra excels and where improvements are needed.
Frequent positive themes include standout customer service from specific agents such as Cassie, Charles, and Jeanie, who are credited with going above and beyond to find affordable quotes and guide customers through insurance complexities. Several reviewers mention agents who were attentive, friendly, and patient, which helped ease otherwise stressful processes. On the other hand, recurring criticisms center on the digital experience—namely, dissatisfaction with the quoting process, repeated data entry, and the unwanted solicitation that followed submitting information.
Overall, The Zebra's reputation is characterized by highly regarded staff interactions but notable concerns with their online service workflow. In the insurance sector, customers value personal support, as reflected in positive remarks about agents, but also expect a streamlined, private, and transparent quoting process. This mixed feedback from users in America highlights areas where The Zebra excels and where improvements are needed.
Read more
