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The Tower Hotel Reviews

Rated 4.1 based on 8110 Reviews

St Katharine's Way, London E1W 1LD

Hotels | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

The Tower Hotel enjoys a prime location with picturesque views, noted for proximity to Tower Bridge and St Katherine's Dock. Guest reviews indicate that while the establishment offers a good standard of furnishing and a comfortable sleeping experience, there are notable concerns regarding maintenance and cleanliness, particularly in the bathrooms. Inconsistencies in service and facility quality, like malfunctioning bathroom fixtures and ineffective housekeeping, have been flagged. Although the dining experience at 'The Vicinity' and the comprehensive breakfast options receive praise, some guests cited issues with the food's seasoning. Customer service receives mixed reviews; while staff are generally regarded as polite and helpful, some guests report dissatisfaction with unfulfilled special requests and reception courtesy. In addition, commendation is given to the hotel's policy for luggage storage and flexibility on check-in and check-out processes. However, the contrast between expectations set by the hotel's marketed standard and actual experiences has generated a recurring theme of disappointment for several guests.

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What Customers Are Saying About The Tower Hotel?

Trustguide uses AI to extract key phrases from reviews about The Tower Hotel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Tower Hotel's customers had a positive experience.

Positive
Neutral
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The Tower Hotel Ratings

4

As of Based on 8110 revies as of Jan 10, 2024

The Tower Hotel Score

As of Based on 8110 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 8110 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of The Tower Hotel's publicly available reviews View source

Mike Jones rated The Tower Hotel 4 stars
a month ago on
Amazing location, St Katherine's Dock next to Tower Bridge. My room was furnished to a good standard and I found the bed particularly comfortable. The en suite had one or two issues which needed attention, such as a loose toilet roll holder. The shower (over a bath) had a good water pressure although there were slight fluctuations in temperature. The inclusion of under floor heating and night lights were particularly appreciated. Our evening meal in "The Vicinity" was very enjoyable. Staff were attentive and courteous and the food was excellent. For breakfast there was a wide range of options available, although I didn't sample it all. For my taste the bacon and hash browns were a little over crispy. On balance I believe the hotel offers good value and I look forward to a return visit.
Tomasz Kobyłka rated The Tower Hotel 4 stars
a month ago on
This hotel only had 2 cons for me. The first one was the bathroom in the room - dirty, not everything worked as it should. It is obvious that it has not been renovated for many years. The 4-star standard should not allow for such a bathroom. Apart from that, the room was good, the bed was very comfortable. A large offer of channels on TV. View of the small marina. Second breakfast at the hotel - a large selection of products, but not seasoned with salt and pepper. Moreover, the service was very helpful and polite. A great option is luggage storage. Nearby activities: Tower Bridge
Ivana Ivana rated The Tower Hotel 4 stars
a month ago on
Pleasant stay with room for improvement I recently stayed at this hotel in London for three nights with my partner, having booked through my company's agreement. Despite requesting a room with a view of Tower Bridge, it was not available upon arrival. The reception explained that the reservation was for a standard room, which left me uncertain about the details. No upgrade was offered, nor did I request one, unaware of what to expect. We were assigned a room on the eighth floor, tidy but notably small. The absence of two nightstands and the lack of outlets near the bed were inconvenient. The view, however, was delightful. Unfortunately, the bathroom had a dirty toilet seat with a noticeable yellow stain, which was easily removed with a damp tissue. The housekeeping service refreshed towels and made the bed daily, but vacuuming was overlooked. While blow-drying my hair, I would have appreciated either housekeeping assistance or the availability of a vacuum for personal use. Attempting to use the TV proved disappointing as it was not a smart TV; YouTube and phone mirroring were unavailable. Overall, my impression of the hotel is positive, but I expected a bit more courtesy at the reception and a room with enhanced amenities.

Frequently Asked Questions About The Tower Hotel

Does The Tower Hotel offer rooms with views of Tower Bridge?

Yes, The Tower Hotel offers rooms with views of Tower Bridge. However, availability is limited and specific view requests cannot always be guaranteed. It's recommended to book in advance and communicate any preference for a view at the time of reservation.

What dining options are available at The Tower Hotel?

The hotel houses 'The Vicinity' restaurant, which has been positively reviewed for its food quality and service. Additionally, the hotel offers a breakfast service with a range of options, although some guests suggest the food quality can be hit or miss.

How does The Tower Hotel address cleanliness and maintenance concerns?

While some guests have reported dissatisfaction with cleanliness and maintenance, it's important to report any such issues to hotel staff immediately. The hotel claims regular housekeeping and maintenance, but the extent to which they address these concerns promptly or effectively varies according to guest feedback.

About The Tower Hotel

Hotels

Polished lodging on the banks of the Thames, offering refined dining, 2 bars and afternoon tea.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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