
The Tower Hotel Reviews
Rated 4.1 based on 8110 Reviews
Hotels in London
St Katharine's Way, London E1W 1LD
Published on
January 10, 2024
Last updated
July 10, 2025
The Tower Hotel enjoys a prime location with picturesque views, noted for proximity to Tower Bridge and St Katherine's Dock. Guest reviews indicate that while the establishment offers a good standard of furnishing and a comfortable sleeping experience, there are notable concerns regarding maintenance and cleanliness, particularly in the bathrooms. Inconsistencies in service and facility quality, like malfunctioning bathroom fixtures and ineffective housekeeping, have been flagged. Although the dining experience at 'The Vicinity' and the comprehensive breakfast options receive praise, some guests cited issues with the food's seasoning. Customer service receives mixed reviews; while staff are generally regarded as polite and helpful, some guests report dissatisfaction with unfulfilled special requests and reception courtesy. In addition, commendation is given to the hotel's policy for luggage storage and flexibility on check-in and check-out processes. However, the contrast between expectations set by the hotel's marketed standard and actual experiences has generated a recurring theme of disappointment for several guests.
Yes, The Tower Hotel offers rooms with views of Tower Bridge. However, availability is limited and specific view requests cannot always be guaranteed. It's recommended to book in advance and communicate any preference for a view at the time of reservation.
The hotel houses 'The Vicinity' restaurant, which has been positively reviewed for its food quality and service. Additionally, the hotel offers a breakfast service with a range of options, although some guests suggest the food quality can be hit or miss.
While some guests have reported dissatisfaction with cleanliness and maintenance, it's important to report any such issues to hotel staff immediately. The hotel claims regular housekeeping and maintenance, but the extent to which they address these concerns promptly or effectively varies according to guest feedback.
Polished lodging on the banks of the Thames, offering refined dining, 2 bars and afternoon tea.