The Tower Hotel enjoys a prime location with picturesque views, noted for proximity to Tower Bridge and St Katherine's Dock. Guest reviews indicate that while the establishment offers a good standard of furnishing and a comfortable sleeping experience, there are notable concerns regarding maintenance and cleanliness, particularly in the bathrooms. Inconsistencies in service and facility quality, like malfunctioning bathroom fixtures and ineffective housekeeping, have been flagged. Although the dining experience at 'The Vicinity' and the comprehensive breakfast options receive praise, some guests cited issues with the food's seasoning. Customer service receives mixed reviews; while staff are generally regarded as polite and helpful, some guests report dissatisfaction with unfulfilled special requests and reception courtesy. In addition, commendation is given to the hotel's policy for luggage storage and flexibility on check-in and check-out processes. However, the contrast between expectations set by the hotel's marketed standard and actual experiences has generated a recurring theme of disappointment for several guests.

The Tower Hotel Reviews
Rated 4.1 based on 8110 Reviews
St Katharine's Way, London E1W 1LD
Hotels | London