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The New Yorker A Wyndham Hotel Reviews

Rated 3.9 based on 9624 Reviews

481 8th Ave, New York, NY 10001, United States

Hotels | New York, NY

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

Review analysis indicates a mixed reputation for The New Yorker Hotel, with guests praising the hotel's convenient location, friendly staff, and the art deco style, while also expressing concerns over room size, outdated facilities, and noise levels. The hotel's proximity to transit hubs like Penn Station and key New York attractions adds to its appeal. Upgrades to suites are well-received, with views and cleanliness being consistent high points. However, the hotel's architecture imposes limitations on space, particularly in standard rooms and bathrooms, with guests over a certain height finding the facilities uncomfortable. The consistent presence of staff contributes to a sense of safety, which is somewhat countered by encounters with homelessness outside the hotel. The dining options within the hotel, including the on-site diner, are generally appreciated for their quality and convenience. On the other hand, issues such as noise insulation, poorly maintained amenities, and occasional staff behavior undermine the overall customer experience, presenting a challenge to the hotel's maintenance of its historic charm.

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What Customers Are Saying About The New Yorker A Wyndham Hotel?

Trustguide uses AI to extract key phrases from reviews about The New Yorker A Wyndham Hotel and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The New Yorker A Wyndham Hotel's customers had a positive experience.

Positive
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The New Yorker A Wyndham Hotel Ratings

5

As of Based on 9624 revies as of Jan 18, 2024

The New Yorker A Wyndham Hotel Score

As of Based on 9624 revies as of Jan 18, 2024

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Customer Reviews

As of Mar 13, 2024, 9624 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of The New Yorker A Wyndham Hotel's publicly available reviews View source

Darcy Fargo rated The New Yorker A Wyndham Hotel 5 stars
a week ago on
We had a wonderful experience! The hotel is conveniently located. We took the train in from Albany, emerged from Penn Station and looked right at the hotel. We were given an upgrade to a suite, and the room and view were outstanding. The room was dated in some ways, but it was immaculately clean. The view of the Empire State Building was also fantastic. We felt very safe and secure with the constant monitoring and card checking at the elevators, and all the staff was exceedingly helpful and friendly. The only negative I can come up with was that the bathroom, especially the shower, isn’t designed for anyone above 5’8”, maybe, and at 6’0”, I had to duck to wash my hair. There were also some small cosmetic issues (one knob was missing on the desk drawer, the porcelain in the tub was definitely showing age). But we also loved the art deco style and feel, especially the cool star lights! Nearby activities: Directly across from Madison Square Garden and Penn Station, and an easy walk to Time Square, Rockefeller Center and other attractions. Safety: Staff seemed to be regularly monitoring the building, elevator area, lobby and front door. We felt safe and secure at all times in the hotel. Food & drinks: Great diner with affordable prices (relative to the area) in the lobby, and fine dining as well. Get the Nutella and banana French toast at the Tick Tock. Your tastebuds will thank you!
Justine Osborne rated The New Yorker A Wyndham Hotel 5 stars
2 weeks ago on
Staff super friendly and helpful, not sure about the hotel, stayed in standard queen room, really small, very dark, toilet so close to the wall you had to sit on it at an angle. The room was clean, bedding very clean, mattress did sag lots in the middle, but was comfortable, maids came in each day and made the bed and cleaned up, maids did a first class job. Room was always warm you do have room temperature control which was nice. The sound proofing isn't very good, you can hear people in room next door talking, using the toilet, having a shower especially at 7am!!! There are a lot of down and outs/homeless all around the area of the hotel, they did ask for money, smoking weed, it was a bit off putting, made my kids feel a little insecure, I wouldn't recommend the hotel for this very reason. Walkability: Close to everything, Hudson Yard, Empire State Building, Macys, Times Square Food & drinks: Loads of restaurants, Tacobell, McDonald's, Tik Tok American diner
Mark McCarthy rated The New Yorker A Wyndham Hotel 5 stars
2 weeks ago on
Everyone I interacted with was very nice and helpful. As a diamond member, I was able to get a suite upgrade to a room with an amazing view on the top floor. The maintenance guy who came to switch out a light bulb was really friendly, as was the team who managed the 40th floor. The hotel is older, so the room had some dated elements, but that is to be expected. It was clean and comfortable. I really enjoyed our stay and found the whole experience very nice.

Frequently Asked Questions About The New Yorker A Wyndham Hotel

Is the location of The New Yorker Hotel convenient for sightseeing and transportation?

Yes, the hotel is highly convenient for both sightseeing and transportation, being located near Penn Station and within walking distance of major attractions such as the Empire State Building and Times Square.

Do guests find the rooms and amenities at The New Yorker Hotel up to date?

Some guests feel that the rooms and amenities are outdated, with particular concerns raised over the size of standard rooms and bathrooms, as well as the condition of the plumbing and decor.

Does the hotel provide a secure environment for guests?

The hotel staff are noted to regularly monitor public areas, and there is security in the lobby, which contributes to guests feeling safe inside the hotel; however, some guests have noted discomfort due to homelessness around the hotel's external environment.

About The New Yorker A Wyndham Hotel

Hotels

Relaxed quarters, some with balconies & city views, in a ritzy 1920s hotel offering 3 restaurants.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.