Atlanta, GA
Mobile Phone Repair
Techy - Lifeline Repairs Atlanta
Techy - Lifeline Repairs Atlanta

Techy - Lifeline Repairs Atlanta Reviews Summary

Rated 4.7 Star based on 466 Reviews

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Overall Rating
Published on
February 22, 2024
Last updated
March 13, 2024

What do customers think about Techy - Lifeline Repairs Atlanta?

Techy - LifeLine Repairs Atlanta appears to bear a mixed reputation based on recent customer testimonials. While a portion of the reviews applaud the business for its exceptional customer service, quick repair times, and friendly staff, particularly highlighting an employee named Gabriel for his dedication and expertise, there are significant concerns raised by other customers. A few negative experiences involving extended repair durations, lack of transparency, mishandling of devices, and issues with repair quality mar the company's overall standing. Notably, customers commended the no-charge diagnosis policy and the hands-on solution-oriented approach to technical problems. However, operational issues such as lost equipment, staff changes, and inconsistencies in service hours have evidently fueled customer frustration and eroded trust for some.

Positive Feedback

A number of customers have reported positive interactions specifically pointing to expeditious repairs, excellent communication, and commendable customer service. Praises are particularly directed toward staff members like Gabriel and Brandon, who are recognized for their patient, kind, and efficient service. The diagnostic services, appreciated for being free of charge when coupled with a repair, and the staff's technical proficiency, are repeatedly mentioned as strengths of the business. Customer loyalty seems strong amongst those who have good experiences, with specific mentions of returning for repeated services and following favored staff to different locations.

Concerns and Threads

On the downside, several customers reported negative experiences encompassing poor transparency, miscommunication about repair processes, and subpar repair quality. The loss of personal items such as laptop chargers and dissatisfaction with unnecessary service recommendations, leading to further device issues, are recurrent themes. One review indicated significant delays due to logistical setbacks such as lost or damaged parts in the mail. Additionally, the closure of a location and the subsequent transition of services and staff appeared to create confusion and inconvenience for some customers, with lasting impacts on their confidence in the company's reliability and organizational management.

Frequently asked questions about Techy - Lifeline Repairs Atlanta

What kind of repair services does Techy - LifeLine Repairs Atlanta offer?

Techy - LifeLine Repairs Atlanta offers a variety of repair services for devices such as laptops, smartphones, tablets, and more. They handle screen repairs, battery replacements, charge port issues, and general troubleshooting.

Does Techy - LifeLine Repairs Atlanta charge for diagnostic services?

No, Techy - LifeLine Repairs Atlanta has a policy of not charging for diagnostic services if the customer decides not to proceed with the repair or if the repair is conducted by their staff.

Can I expect my device to be repaired quickly at Techy - LifeLine Repairs Atlanta?

While many customers have had positive experiences with quick and efficient repairs, there have been instances of delays due to factors such as part availability or logistical issues. It is recommended to communicate with staff for an estimated turnaround time for your specific repair needs.

What are customers saying about Techy - Lifeline Repairs Atlanta

Techy - Lifeline Repairs Atlanta
Jessica Knight
a year ago
This was my first time here and won’t be my last! I felt so comfortable coming in. The repair was quick and done efficiently… But the EXCELLENT AND OUTSTANDING customer service is what stood out to me the most. I definitely would recommend this location to anyone & everyone. Such a perfect experience. Thank you for EVERYTHING!!
Techy - Lifeline Repairs Atlanta
5 months ago
Pretty terrible experience and transparency. They had my iPad for 2 weeks for a basic screen repair. First the screen was lost in the mail, then the screen was damaged when they received it, then they were going to overnight another one. Got sick of it and eventually just picked up the iPad. Rather pay Apple the extra $50 and get an OEM part that is more reliable anyway.
Techy - Lifeline Repairs Atlanta
Shaleen Jain
7 months ago
These guys are the most earnest, sincere and honest folks I’ve had the pleasure of interacting with. Had a laptop fan issue where the replacement part would cost upwards of $250. Gabriel opened the machine up and fixed it in 5 minutes. Told me I didn’t owe him anything as well! Truly good human beings with high expertise in all things tech-related!
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About Techy - Lifeline Repairs Atlanta

Mobile Phone Repair

LifeLine provides the highest quality parts and service for any device repair. Located in North Druid Hills, all of our technicians are experts at cell phone, tablet, computer, drone repair, and select micro soldering. We service many brands, including but not limited to Apple, Samsung, Google, and Motorola. If you aren't sure what is causing problems with your device, bring it in for a free diagnostic test. We will have your device back up and running again in no time. Also offering mail-in repairs service and a 120-day warranty on all repairs. If you experience any problems with your device within 120 days, we will fix it at no charge. Find out more information on our website, on owning your own franchise in this rapid growing industry.