AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Steve Fay - State Farm Insurance Agent logo

Steve Fay - State Farm Insurance Agent Reviews

Rated 5 based on 2313 Reviews

6608 18th Ave, Brooklyn, NY 11204, United States

Insurance Services Brooklyn

Published on
January 18, 2024
Last updated
June 17, 2025

Reviews Summary

Overall sentiment for Steve Fay State Farm Insurance Agency is strongly positive, with reviewers repeatedly mentioning high-quality customer service, responsiveness, and professionalism from staff. Many reviews call out individual team members, such as Vivian, Sora, and Taras, for their patience, expertise, and willingness to help beyond expectations. Criticisms are few, though one mentions a high insurance rate while still praising service quality.

Frequent themes across reviews include helpful and knowledgeable agents who tailor policies to customer needs without pressure. The staff is noted for clarity in communication, going the extra mile in resolving issues such as refund recovery, and making insurance processes smooth and stress-free. Recommendations are common, both to the agency generally and to specific agents by name. Referrals from friends and repeat customers pose as recurring trust signals.

Based on reviewer feedback, Steve Fay State Farm Insurance Agency is regarded as a reliable and well-managed provider in its region. Customers trust the team for honest advice and responsive assistance for a range of insurance products. This consistent experience across repeat and new clients highlights the agency’s strong reputation locally and within the insurance industry.
Read more

What Customers Are Saying About Steve Fay - State Farm Insurance Agent?

absolutely fantastic

made the process of getting insurance smooth

helped me to call multiple departments

tailors your home and auto insurance

courtesy, professionalism and a well rounded knowledge

provides outstanding service

very nice

very available and answers all your questions

service quality was truly exceptional

Trustguide extracts key phrases from reviews about Steve Fay - State Farm Insurance Agent and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Steve Fay - State Farm Insurance Agent's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Steve Fay - State Farm Insurance Agent Ratings

5

As of Based on 2313 revies as of Jan 18, 2024

Steve Fay - State Farm Insurance Agent Score

90%

As of Based on 2313 revies as of Jan 18, 2024

Got a busrning question about Steve Fay - State Farm Insurance Agent?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jun 17, 2025, 2313 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Steve Fay - State Farm Insurance Agent's publicly available reviews View source

David A rated Steve Fay - State Farm Insurance Agent 5 stars
2 months ago
Steve Fay and his team at State Farm are absolutely fantastic! They provide excellent customer service, always going above and beyond to ensure I have the best coverage for my needs. Their professionalism, responsiveness, and genuine care make dealing with insurance stress-free. Highly recommend to anyone looking for reliable and trustworthy service!
Leon Zheng rated Steve Fay - State Farm Insurance Agent 5 stars
a month ago
I had a great experience with this State Farm office! Everyone was professional, helpful, and made the process of getting insurance smooth and stress-free. I especially want to highlight Sora—she was fantastic to work with. She explained everything clearly, answered all my questions, and made sure I felt confident in my coverage. It’s clear she really cares about her clients. Highly recommend this office and Sora for anyone looking for excellent service.
zm z rated Steve Fay - State Farm Insurance Agent 5 stars
a month ago
I transferred my policy from another state 3 years ago. I didn’t received my refund check because old agent mailed to my old address. I didn’t think I could get it back. But Vivian helped me to call multiple departments to get my refund. Took her more than an hours but she helped me to get my money back. Super grateful.

Frequently Asked Questions About Steve Fay - State Farm Insurance Agent

Do the agents at Steve Fay State Farm Insurance Agency help tailor insurance policies?

Yes, agents like Vivian and Steve Fay are mentioned as tailoring policies to meet specific client needs without pressing for unnecessary coverage. Clients appreciate thorough, individualized attention when reviewing insurance options.

How do Steve Fay State Farm agents handle insurance policy transfers or issues with refunds?

Agents such as Vivian are reported to go the extra mile, helping customers with policy transfers and resolving refund issues by coordinating with other departments and ensuring follow-through on complex situations.

Are specific team members recognized for outstanding service?

Yes, customers frequently highlight individual agents including Vivian, Sora, and Taras for their professionalism, detailed explanations, patience, and willingness to support clients throughout the insurance process.

About Steve Fay - State Farm Insurance Agent

Insurance Services
Steve Fay State Farm Insurance Agency provides personal and commercial insurance services, including auto, home, and other coverage options. The insurance agency operates under the State Farm brand and serves clients in-person at its office and through remote communication channels such as phone and email.

The company functions through a team of licensed agents who assist clients in selecting, updating, and maintaining their insurance policies. They offer tailored consultations, policy reviews, and claims assistance while coordinating directly with insurance carriers to address client requests and handle administrative processes efficiently.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
3486699239808913538
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.