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Statewide Cleaning Services Llc
Statewide Cleaning Services Llc

Statewide Cleaning Services Llc Reviews Summary

Office Cleaning Companies | Philadelphia, PA

What do customers say about Statewide Cleaning Services Llc?

As of Feb 24, 2024, 72 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 24, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
72
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Statewide Cleaning Services Llc's customer reviews analysis

The reputation of Statewide cleaning services appears to be marred by multiple alarming incidents, based on the client feedback reviewed. Customers have expressed severe grievances that include major issues such as theft and fraud, indicating a potentially critical problem with trust and security. Allegations of stealing, forgery of signatures, and unauthorised financial transactions are most concerning, as they suggest criminal behavior that overshadows the actual cleaning service provided. Inconsistent service quality is another theme, with some clients describing subpar cleaning, unfulfilled contracts, missed appointments, and lack of responsiveness. There are reports of unprofessional behavior, overcharging, and failing to honor commitments. Conversely, a subset of reviews highlights positive experiences, with mentions of punctuality, professional conduct, and satisfactory cleaning outcomes. These polarized experiences suggest a lack of standardization in service delivery. The contrasting accounts of efficiency and attentiveness against the backdrop of serious ethical concerns present a complex image for the company where negative impressions seem to outweigh the positive ones.

Positive Feedback

Despite the serious concerns raised by some customers, there are positive aspects to the feedback for Statewide cleaning services. Some customers have reported satisfactory experiences, highlighting the company's ability to provide thorough and efficient cleaning services. Positive reviews mention teams arriving on time, displaying professionalism, and possessing the necessary equipment to complete the job. The attention to detail has been described as 'outstanding', with clients being impressed with the high level of cleanliness achieved. Friendly staff, quick response times, fair pricing, and the willingness to go above and beyond are noted. These glimpses of potential and reliability suggest that the company has the capability to meet and perhaps even exceed customer expectations when service delivery aligns with their standards.

Concerns and Threads

The negative feedback for Statewide cleaning services is severe and encompasses a range of issues that undermine the company’s reliability and credibility. Disturbing reports of theft and forgery have been highlighted, alongside accusations of scamming an HOA and other businesses. Numerous clients have experienced problems with service scheduling, including last-minute cancellations and complete no-shows without explanation, further compounded by a lack of communication and follow-up. Some customers also report inadequate cleaning and failure to provide agreed-upon services, such as untouched areas and overlooked bathrooms. Overcharging and deceptive practices, such as requesting upfront payments with no intent to deliver services, create an image of a company that fails to honour its commitments and engage in ethical business practices.

Frequently asked questions about Statewide Cleaning Services Llc

Are bathrooms included in the standard cleaning package?

Based on customer experiences, Statewide cleaning services may not include bathroom cleaning in their initial estimate. It is advisable to confirm directly with the company what their standard cleaning package entails and whether bathrooms are covered to avoid unexpected additional charges.

What steps has Statewide cleaning services taken to address reports of theft and forgery?

The reviews do not provide explicit information on the measures taken by Statewide cleaning services to address these serious allegations. Potential customers should inquire directly with the company regarding their policies on staff vetting, supervision, and how they handle such situations to ensure the security of their property.

What should I do if the cleaning service I paid for was not fulfilled as promised?

If the cleaning service you booked was not provided as agreed upon, it is recommended to contact Statewide cleaning services immediately to address the issue. If the response is not satisfactory or if communication is not adequately facilitated, consider reaching out to consumer protection services or exploring legal options to resolve the dispute.

Recent customer reviews and testimonials for Statewide Cleaning Services Llc

Statewide Cleaning Services Llc
Aden Twer
1-Star
5 days ago
This company went into my drawer, stole a personal check, forged my signature, and attempted to deposit/cash it for $8,000. I want to start off by saying the cleaning service itself was subpar. Floors and counters were still dirty. There was a fair amount of cleanup entailed but they only spent 2 hours on-site and we were charged $600. The initial price was $400 but they added $200 when they found out they had to o the bathrooms because apparently that wasn't part of the original estimate...I don't know of any home cleaning service that doesn't include the bathrooms in their scope of work from the jump. Anyway, fast forward a few months, I get an email from my bank saying that $8,000 had been withdrawn. It was after PNC's business hours so I waited until the morning and spoke to the fraud hotline and they were able to refund the money into my account. PNC will be conducting their own internal investigation of the matter. I would not use this service based on the job they did but I would be especially careful of leaving belongings out out leaving the premises while work is being done.
Statewide Cleaning Services Llc
Anupam Das
1-Star
a week ago
If I could give no stars I would. The owner is a crook. He scammed our HOA. Signed a contract with us for snow removal but never showed up after receiving payment in full. He ducked our phone calls and text messages. He did this to several businesses stealing tens of thousands of dollars. DO NOT PAY HIM UPFRONT OR USE THESE PEOPLE. They are criminals!!!
Statewide Cleaning Services Llc
Amy Huber
1-Star
3 months ago
TO OWNER: I can remove my post -- if the phone number associated with Statewide Cleaning Services (on Google) refunds the $300 it extorted from me via Apple Cash. ORIGINAL POSTING: Paid for a $300 deep cleaning but no one showed up for the scheduled appointment. All calls to Statewide go straight to a voicemail inbox that is full. We chose this company because it claims to serve several homes in my gated community -- lies.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
72
reviews
Excellent
Good
Average
Fair
Poor

About Statewide Cleaning Services Llc

Office Cleaning Companies

Statewide cleaning services LLC gives you top-quality residential deep cleaning, office cleaning, daycare cleaning, move-in and move-out cleaning, carpet cleaning, Covid-19 disinfecting, and commercial cleaning services in the Philadelphia, PA areas. For more information about our pricing, feel free, and give us a call.

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