The Sofitel Philadelphia at Rittenhouse Square embodies a balance of luxury, comfort, and respect for eco-friendly practices, which has garnered largely positive receptions from guests. Reviews consistently highlight the spacious, well-maintained rooms and high-quality amenities that contribute to the overall positive experience. Staff interactions are frequently described as friendly, professional, and efficient, enhancing the hotel's reputation for excellent customer service. Additionally, the hotel's central location is praised for its proximity to local attractions and dining, which augments the guest experience. However, there is a discernible thread of dissatisfaction concerning an 'Urban Experience Fee' which caught some guests off-guard, leading to a perception of unexpected costs and slightly tarnishing the hotel's image. The ongoing construction and associated inconveniences, such as altered entrance routes and unavailable facilities, have also negatively impacted the guest experience, albeit to a lesser extent.
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very impressed by the quality
friendly, professional, and knowledgeable
luxurious and eco-friendly hotel
Front desk, friendly, professional
completely exceeded my expectations
luxurious hotel
Overall great experience
Overall, I had a good experience
pleasant stay
Room were clean and functional
lost a customer
cleanliness of the room could definitely use some improvement
