Analysis of the customer reviews for Silverton Mortgage indicates a prevailing reputation for excellent customer service and a seamless loan acquisition experience, sustained by a client-centric approach and professional diligence. Personalized guidance, particularly for first-time homebuyers, stands out as a recurrent theme, where loan officers like Lydia and Gareth are commended for their mentoring roles. Proactive communication appears to be a hallmark service feature, with various reviews applauding the prompt responses from mortgage specialists like Damon Kindred, Tricia, and Bill. Clients praise the thoroughness, patience, and knowledge of team members, contributing to expeditious and smooth closings, often ahead of schedule or within ambitious time frames demonstrated by David's 25-day closing. Despite the overall positive experience, there is a mention of initially slow communication, which was later clarified as diligent behind-the-scenes work.
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