Customer reviews for Fluent Money, a mortgage broker, indicate predominantly negative sentiment regarding the company’s processes and communication. Reviewers frequently note excessive document requests, persistent follow-ups, and what they describe as unnecessary procedural hurdles. A few positive exceptions mention staff members by name who provided responsive communication and professional support. However, criticisms regarding pressure tactics, unclear fees, and lack of transparency are common, with several clients expressing frustration over delayed or poorly communicated outcomes.
The most persistent themes revolve around an onerous application process, frequent and sometimes pushy communication, and a lack of follow-up after initial sales engagement. Delays, unresponsiveness post-sale, and issues with credit checks are cited multiple times. Only two reviews reference a smooth or supportive experience, often mentioning helpful individuals and successful mortgage completions, but these are outnumbered by critical feedback. Operational shortcomings—particularly regarding transparency, responsiveness, and documentation—are leading concerns.
Overall, Fluent Money is viewed with skepticism based on reviewer input, particularly in the UK mortgage sector. While select customers have reported efficient outcomes, the majority highlight significant operational and communication issues, with a notable impact on trust. The company’s reputation among these reviewers suggests caution for those considering its services in the region.
The most persistent themes revolve around an onerous application process, frequent and sometimes pushy communication, and a lack of follow-up after initial sales engagement. Delays, unresponsiveness post-sale, and issues with credit checks are cited multiple times. Only two reviews reference a smooth or supportive experience, often mentioning helpful individuals and successful mortgage completions, but these are outnumbered by critical feedback. Operational shortcomings—particularly regarding transparency, responsiveness, and documentation—are leading concerns.
Overall, Fluent Money is viewed with skepticism based on reviewer input, particularly in the UK mortgage sector. While select customers have reported efficient outcomes, the majority highlight significant operational and communication issues, with a notable impact on trust. The company’s reputation among these reviewers suggests caution for those considering its services in the region.
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