Reviews for Own Up’s mortgage broker service demonstrate a generally positive sentiment, with several customers reporting responsiveness and ease throughout the mortgage process. Many reviewers mention knowledgeable staff by name, such as Jenn, Dee Brown, William, and Tyler, highlighting their professionalism and assistance in securing favorable mortgage rates. However, criticism appears in some experiences, particularly regarding follow-up communication, unwanted calls from lenders, or dissatisfaction with the information provided.
The most frequent themes include efficient matching with lenders, a straightforward pre-approval process, and the ability to create documents easily online. Positive comments often reference smooth, stress-free transactions, and support throughout the process. On the other hand, negative experiences focus on persistent telemarketing calls, repeated questions, unexpected hard credit checks, and customer service concerns, particularly delays or perceived rudeness.
Overall, Own Up is regarded as a helpful and effective mortgage broker, especially notable for connecting customers with competitive rates and streamlining the pre-approval process. Transparency and communication are strengths when present, but areas like follow-up consistency and spam prevention could improve, according to reviews. The service’s reputation is solid in the mortgage market, with reliability being its defining attribute.
The most frequent themes include efficient matching with lenders, a straightforward pre-approval process, and the ability to create documents easily online. Positive comments often reference smooth, stress-free transactions, and support throughout the process. On the other hand, negative experiences focus on persistent telemarketing calls, repeated questions, unexpected hard credit checks, and customer service concerns, particularly delays or perceived rudeness.
Overall, Own Up is regarded as a helpful and effective mortgage broker, especially notable for connecting customers with competitive rates and streamlining the pre-approval process. Transparency and communication are strengths when present, but areas like follow-up consistency and spam prevention could improve, according to reviews. The service’s reputation is solid in the mortgage market, with reliability being its defining attribute.
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