The overall sentiment surrounding Own Up’s mortgage broker service is mixed, based on recent customer reviews. Many reviewers commend fast responsiveness, helpful staff such as Jenn and Tyler, and the ease of connecting with competitive lenders. Several people found pre-approval efficient, staff informative, and were satisfied with the rates received. However, some customers reported negative experiences, citing perceived lack of value, unexpected telemarketing calls, slow processes, and unprofessional interactions.
Frequent themes across reviews include quick response times, the convenience of handling the mortgage process online or via phone, and the assistance provided by named representatives. Customers often highlight the smooth transition between Own Up and their lender, describing the process as straightforward and hassle-free. Conversely, concerns about unwanted solicitations and inconsistencies in communication appear in several reviews, indicating variability depending on the staff involved or timing.
Overall, Own Up holds a generally positive but somewhat divided reputation in the mortgage broker sector. While many customers appreciate the efficiency and savings offered, others are dissatisfied with elements like follow-up communication or perceived aggressive marketing. The company’s service appears best suited to those prioritizing speed and rate comparison, though potential buyers should remain aware of the risk for follow-up calls.
Frequent themes across reviews include quick response times, the convenience of handling the mortgage process online or via phone, and the assistance provided by named representatives. Customers often highlight the smooth transition between Own Up and their lender, describing the process as straightforward and hassle-free. Conversely, concerns about unwanted solicitations and inconsistencies in communication appear in several reviews, indicating variability depending on the staff involved or timing.
Overall, Own Up holds a generally positive but somewhat divided reputation in the mortgage broker sector. While many customers appreciate the efficiency and savings offered, others are dissatisfied with elements like follow-up communication or perceived aggressive marketing. The company’s service appears best suited to those prioritizing speed and rate comparison, though potential buyers should remain aware of the risk for follow-up calls.
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