Customer feedback for Bluestone, a mortgage broker, reveals a mixed overall sentiment with notable polarization. Reviewers frequently highlight significant delays, repeated request for information, and unpredictable changes in underwriting or criteria—often describing the process as stressful or inconsistent. Customers praise instances of team professionalism and successful outcomes, but communication shortfalls and abrupt cancellations create frustration and distress for several applicants.
Key themes in the reviews include lengthy application durations, difficulty in obtaining clear updates, and sometimes abrupt or unexplained changes in decisions or requirements. On the positive side, many customers comment on Bluestone's willingness to consider cases that larger banks reject and on supportive staff from both Bluestone and partner brokers. Flexibility and understanding toward unique personal circumstances are valued, yet documentation demands and inconsistency are common pain points.
In summary, Bluestone’s reputation is characterized by a balance between successful approvals for challenging cases and serious concerns around communication, processing reliability, and transparency. Within the mortgage and financial services sector, they stand out for flexibility, but inconsistency and delays impact overall trust among UK applicants.
Key themes in the reviews include lengthy application durations, difficulty in obtaining clear updates, and sometimes abrupt or unexplained changes in decisions or requirements. On the positive side, many customers comment on Bluestone's willingness to consider cases that larger banks reject and on supportive staff from both Bluestone and partner brokers. Flexibility and understanding toward unique personal circumstances are valued, yet documentation demands and inconsistency are common pain points.
In summary, Bluestone’s reputation is characterized by a balance between successful approvals for challenging cases and serious concerns around communication, processing reliability, and transparency. Within the mortgage and financial services sector, they stand out for flexibility, but inconsistency and delays impact overall trust among UK applicants.
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