Overall, the sentiment in customer reviews of Tembo, a mortgage broker, is overwhelmingly positive. Reviewers frequently mention specific staff members such as Emma, Jennifer, Bradley, Chelsea, Lucy, and others, highlighting their responsiveness, patience, and clarity throughout the home-buying process. A recurring point is the team's effort to explain details, promptly respond to queries, and provide expert advice, even in more complex or first-time buyer situations. While there are minor notes of stress related to the general mortgage process, criticisms of Tembo’s service are virtually absent from these reviews.

Common feedback includes high praise for staff expertise, communication, and thoroughness at every stage. Many customers emphasize feeling fully supported, “in safe hands,” and kept well-informed about progress. Efficiency in securing mortgage offers, even under challenging or unique circumstances, is also mentioned repeatedly. Several reviewers highlight the digital process as convenient and easy to use for document tracking.

Based on these reviews, Tembo has established a strong reputation as a reliable and customer-focused mortgage broker, particularly for first-time buyers and those facing unusual mortgage challenges. The team’s dedication and consistent performance drive high levels of recommendation and repeat use among customers. Tembo’s approach and service delivery set a positive standard in the mortgage industry.

Tembo is a mortgage brokerage company operating within the financial services industry. It connects clients with lenders and mortgage products to help secure new home purchases, remortgages, and specialized loans such as joint borrower sole proprietor and Retirement Interest Only mortgages. The company delivers its services primarily through direct client consultations and digital channels.

Tembo’s operational model emphasizes personal guidance from dedicated brokers and case managers, with a focus on clear communication and efficient document handling. The company leverages digital tools to make submitting and tracking paperwork straightforward, and staff members remain accessible for ongoing support, guidance, and clarification throughout the mortgage application process.