Countrywide Mortgage Services 1 Reviews

Utterly Disappointed and Stressed - Avoid This Service! 0 Rating. We chose to use the in-house mortgage services, hoping for a smooth and integrated experience. This turned out to be a significant mistake. The process was anything but seamless. We experienced: Repeated changes in mortgage consultants with no proper handover, leading to a complete restart of our mortgage application. A failure to respond to the lender, causing unnecessary delays. Being provided with an incorrect insurance quote. The shocking discovery that none of the agreed-upon insurance policies detailed in the Statement of Demands and Needs were put in place, despite assurances to the contrary. It seems that once payment is made, the service only deteriorates with each passing day. We are now in the unacceptable position of having a substantial mortgage with absolutely no associated insurance coverage. This oversight has caused us significant stress and undermines the very reason we opted for an "integrated" service. Despite our repeated expectations for a smooth process, we encountered a catalogue of errors and omissions. Promises were made and not kept, and communication was poor. Even if escalated to the management, the management doesn't even bother to take corrective actions. Do yourself a favour and look elsewhere for your mortgage and insurance needs. Our experience has been one of profound disappointment and considerable distress. We strongly advise against using this service if you value a smooth, efficient, and accurate process, especially after you've paid for it. We are now left to urgently rectify their mistakes. Avoid the same headache.

This review is for Simon Smith, in the Colchester office. This gentleman was so protective of my interests in the process of purchasing a home! He has offered the best advice and thorough support when l most needed it. Thank you, once more, Simon! You are a wonderful professional and human being!