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First Mortgage Reviews

Rated 5 based on 1107 Reviews

30 Walker St, Edinburgh EH3 7HR

Mortgage Broker Edinburgh

Published on
July 31, 2025
Last updated
July 31, 2025

Reviews Summary

The overall sentiment from customer reviews of First Mortgage’s mortgage broker service is highly positive. Reviewers consistently note prompt communication, patience, and staff members who are willing to answer all questions, regardless of complexity. Multiple clients specifically praise individuals such as Sean, Kathryn, Greg, Sylwia, Mark, and Aisling for their professionalism and attention to detail. While some customers mention initial anxiety or complexities with their mortgages, feedback suggests these issues were resolved smoothly with staff support.

Common feedback includes clear communication at every stage, knowledgeable guidance, and a willingness to go above and beyond to meet client needs. First-time buyers and international clients both report feeling well-supported and reassured, citing the firm’s ability to explain complex information clearly. Customers also highlight the team’s efficiency, reliability, and ability to address unexpected issues quickly. Process transparency and consistent updates are strong recurring themes.

Overall, First Mortgage is regarded as a highly reliable mortgage broker, particularly in handling the needs of first-time and international buyers. The firm’s reputation in the region is anchored by multiple mentions of repeat business, high staff competence, and sustained client satisfaction. These reviews signal robust trust and dependability in their local marketplace.
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What Customers Are Saying About First Mortgage?

a great help

such a great experience

super easy and completely stress-free

entire process seamless and stress-free

absolutely excellent throughout our whole mortgage process

incredibly patient, knowledgeable, and supportive

excellent to deal with, approachable and friendly

exceptional knowledge, patience, and professionalism

great service

delighted with the service

Trustguide extracts key phrases from reviews about First Mortgage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of First Mortgage's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

First Mortgage Ratings

5

As of Based on 1107 revies as of Jul 31, 2025

First Mortgage Score

100%

As of Based on 1107 revies as of Jul 31, 2025

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Customer Reviews

As of Jul 31, 2025, 1107 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of First Mortgage's publicly available reviews View source

Callum Fraser rated First Mortgage 5 stars
5 days ago
Sean and Kathryn were a great help when my partner and I recently reached out to First Mortgages. Nothing was too much hassle and everything was progressed promptly following our requests. Sean took time to explain all the relevant information to us during our calls. Would recommend.
Megan Kempton rated First Mortgage 5 stars
2 months ago
I had such a great experience working with Kathryn and Sean on our mortgage. They were both super friendly, easy to talk to, and incredibly helpful throughout the whole process. They were always patient and quick to respond. They made the whole experience way less stressful than I expected. I felt really looked after from start to finish, and they genuinely cared about finding the best option for me. I’d definitely recommend them to anyone needing mortgage advice. Thank you Kathryn & Sean 😊
Billie Carson rated First Mortgage 5 stars
2 months ago
I can’t recommend Greg and Sylwia highly enough. They made the entire mortgage process super easy and completely stress-free. From the very beginning, their communication was excellent – always clear, prompt, and proactive. They handled everything smoothly and professionally, explaining all the options in a way that made sense. I felt supported throughout, and it was clear they genuinely had my best interests in mind. Thanks to their help, the process was fast, efficient, and completely painless. If you’re looking for someone who takes the stress out of getting a mortgage, this is who you want to work with.

Frequently Asked Questions About First Mortgage

Will First Mortgage keep me informed throughout the application?

Yes, reviewers consistently mention that First Mortgage keeps clients updated on progress at every step. Advisors respond promptly to questions and ensure all communication is clear and easy to understand.

Do First Mortgage advisors help with complex or international mortgage situations?

Yes, First Mortgage has experience assisting international buyers and those with complex circumstances. Staff are described as knowledgeable and ready to explain legal and financial requirements, including working with gifted funds and coordinating with solicitors.

Can advisors assist with other financial products such as insurance?

Yes, reviews note that First Mortgage advisors can help arrange additional financial products such as home and life insurance policies, streamlining the process for clients during their property purchase.

About First Mortgage

Mortgage Broker
First Mortgage is a company that provides mortgage brokerage services, specializing in supporting individuals, couples, and families in securing mortgage agreements with various lenders. Operating within the financial services industry, they offer solutions for first-time buyers, home movers, and international clients, facilitating the entire home buying and mortgage application process.

First Mortgage operates through regular client consultations, both face-to-face and over the phone, guiding clients through information gathering, mortgage product selection, application, and communication with lenders and solicitors. The team is structured around dedicated advisors who oversee each case from initial inquiry to offer completion, ensuring comprehensive documentation and timely responses throughout the client journey.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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