First Mortgage Reviews

The overall sentiment in customer reviews for First Mortgage is overwhelmingly positive. Reviewers consistently note the professionalism, expertise, and responsiveness of the staff, often mentioning individuals by name such as Gordon, Jennifer, Grant, Melissa, and Mark. Clients emphasize clear and prompt communication, personalised guidance, and efficiency throughout both initial mortgages and remortgaging processes. Criticism is notably absent, with no reviews reporting negative experiences.

Frequent themes include the seamlessness and clarity of the mortgage application journey, high standard of client care, and stress reduction for both first-time buyers and those with more complex requirements. Customers across Glasgow and beyond commend fee-free advice while still receiving thorough, unhurried support—something contrasted with other brokers in the market. Staff are particularly praised for attentiveness, transparency, and for securing better-than-expected rates, even at the final stages.

Overall, First Mortgage is regarded as a trustworthy, reliable mortgage broker in Glasgow and the wider UK, frequently securing repeat business and referrals due to consistent excellence in service, communication, and transparent fee structure. Reviewers indicate strong confidence in returning for future property needs.

First Mortgage is a mortgage broker operating within the financial services industry. The company provides independent, fee-free mortgage advice and arranges mortgages for property purchases and remortgaging, liaising between clients and lenders. Services are delivered primarily through phone appointments, email communication, and in-person consultations at their offices.

The firm's operational process includes scheduled consultations to assess client needs, continuous updates on application progress, and support with documentation. Mortgage advisors maintain ongoing communication with clients, answering questions and presenting available mortgage options. The company earns revenue by receiving commission from mortgage lenders rather than charging clients directly.