Reviewers of Newrez Mortgage frequently share positive experiences, particularly highlighting the professionalism, responsiveness, and clarity provided by the company’s teams and loan officers. Many mention seamless loan processes, staff who take time to explain steps in detail, and a general sense of support throughout both new mortgage and refinancing transactions. However, some customers report issues with delayed communication, challenges in refinancing applications, and problems with internal processes around settlement check disbursement.
The most recurring themes across reviews include staff professionalism, transparent and patient communication, and smooth operational handling, sometimes mentioning staff by name for their outstanding service. Positive remarks consistently reference clear explanations, timely responses, and feeling well-informed. On the other hand, negative feedback centers around internal communication failures, lack of timely callbacks, and unresolved or slow-moving requests, particularly for follow-ups or special case processing.
Overall, Newrez Mortgage is regarded as a reputable provider of mortgage services with many positive interactions reported by clients nationwide. While the majority of customers describe seamless and efficient experiences, potential clients should be aware that a minority have encountered delays and communication shortcomings. The company generally maintains a strong standing in the mortgage lending industry, with consistent praise for staff expertise and service.
The most recurring themes across reviews include staff professionalism, transparent and patient communication, and smooth operational handling, sometimes mentioning staff by name for their outstanding service. Positive remarks consistently reference clear explanations, timely responses, and feeling well-informed. On the other hand, negative feedback centers around internal communication failures, lack of timely callbacks, and unresolved or slow-moving requests, particularly for follow-ups or special case processing.
Overall, Newrez Mortgage is regarded as a reputable provider of mortgage services with many positive interactions reported by clients nationwide. While the majority of customers describe seamless and efficient experiences, potential clients should be aware that a minority have encountered delays and communication shortcomings. The company generally maintains a strong standing in the mortgage lending industry, with consistent praise for staff expertise and service.
Read more
