ServicePlus Home Warranty Reviews

Review sentiment for Service Plus Home Warranty is overwhelmingly negative based on customer reviews. Reviewers consistently note difficulties with obtaining approved service, reimbursement disputes, and unclear contract terms. Several mention the company not fulfilling coverage promises, lengthy claim processing, and significant challenges with customer support. Some feedback highlights confusion about cancellation policies or encountering overseas call centers, while a few mention safety concerns with third-party contractors and staff rudeness.

The most frequent themes across reviews focus on denial of claims, poor communication, and unsatisfactory compensation amounts compared to actual repair costs. Customers in locations such as Jacksonville, FL, and Colorado mention delays in technician assignments and ultimately paying out-of-pocket for repairs. Other commonly cited issues include lack of transparency around what is covered, trouble reaching representatives, and technicians or vendors not being paid by the company.

Overall, Service Plus Home Warranty is regarded as having a poor reputation for reliability and customer satisfaction in the home warranty space. Customers in several U.S. regions report unresolved claims and difficulty getting reimbursed, contributing to an overall perception of untrustworthiness and dissatisfaction with the service.

Service Plus Home Warranty is a provider of home warranty plans, offering coverage for various household systems and appliances. The company operates in the home insurance and warranty industry and provides its services through phone and online channels. Customers purchase plans to help cover the costs of unexpected repairs and replacements for home equipment and systems.

The company processes claims submitted by policyholders when covered items malfunction. Service Plus assigns service technicians directly or authorizes customers to find their own, contingent on company approval. Documentation, such as receipts or invoices, is required for reimbursement claims. Customer support is available by phone, and all claim decisions and approvals are managed according to contract terms and fee structures.