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San Francisco Computer Repair
San Francisco Computer Repair

San Francisco Computer Repair Reviews Summary

Computer Repair | San Francisco, CA

What do customers say about San Francisco Computer Repair?

As of Feb 29, 2024, 165 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 29, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
165
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

San Francisco Computer Repair's customer reviews analysis

San Francisco Computer Repair generally appears to maintain a positive reputation among customers, characterized by praise for professionalism, timeliness, and effective solutions. Operators like Dell, who is repeatedly mentioned, are commended for their helpful demeanor and expertise in addressing customer issues rapidly, often providing same-day resolutions. The reviews highlight a level of technical aptitude in handling range of problems, from hardware replacements and accident damage to more complex repairs like fixing liquid-spilled devices. Interestingly, there's an appreciation for transparent communication and honesty, particularly when it involves dissuading customers from costly repairs that are not economical. However, there are instances of discontent regarding service consistency. Some customers express dissatisfaction, citing unresolved issues post-repair, lack of follow-up communications, and potential upselling tactics. These negative experiences suggest a variance in the standard of service and question the reliability of the company in certain cases.

Positive Feedback

San Francisco Computer Repair is frequently commended for the quick and efficient resolution of technical problems, often completing tasks such as keyboard replacements, screen repairs, and hardware diagnostics swiftly. Dell, in particular, is highlighted for his professionalism and sincerity. The company has been shown to provide innovative and cost-effective solutions, saving customers significant amounts of money compared to manufacturer services. The staff's technical knowledge is underscored, with them correctly identifying issues that the customers themselves had misdiagnosed. Moreover, their honest and upfront communication, coupled with advice that prioritizes the customer's financial interest over the company's profit, is particularly well-received. Customers have also noted the willingness of staff to provide free guidance over the phone, enhancing the company's reputation for customer-focused service and expertise.

Concerns and Threads

Despite many positive testimonials, San Francisco Computer Repair faces criticism concerning service inconsistencies and customer care. A glaring issue comes from instances where repairs were either ineffective or incomplete, leaving customers with unresolved problems after service. These mishaps are exacerbated by the lack of follow-up communications, further frustrating customers awaiting parts or proper resolution. Concerns are also raised about potential unethical practices, with one report of a customer feeling duped by unnecessary software charges and suspicion of deliberate actions to secure further paid service. Such negative feedback suggests that while the company can exhibit high competence and fairness, their reliability can be erratic, affecting their overall trustworthiness.

Frequently asked questions about San Francisco Computer Repair

Does San Francisco Computer Repair offer same-day service for common issues?

Yes, many customers have reported that the company is capable of providing same-day services for common issues such as keyboard replacements and hardware diagnostics.

How does the company's pricing compare to manufacturer repair costs?

San Francisco Computer Repair is often praised for offering solutions at a significantly lower cost compared to manufacturer repair services, providing more economical options for customers.

If I experience issues after a repair, will San Francisco Computer Repair provide follow-up service?

While some customers have reported a lack of follow-up communication, it's essential to discuss and agree upon post-repair service terms directly with the company to ensure any follow-up service needed is clearly understood and scheduled.

Recent customer reviews and testimonials for San Francisco Computer Repair

San Francisco Computer Repair
Gautam Mulchandani
5-Star
5 days ago
I have worked with Dell for years! He is professional, sincere, timely and always helpful. I needed a keyboard replaced, he had it in store (thank God), and he was able to take care of this for me in 45 mins. Thanks Dell for saving the day again! You are the best!!!
San Francisco Computer Repair
Flynn D.
5-Star
a week ago
My laptop screen panel snapped out from a drop and they managed to secure it in back in place with some innovative solution with screws. I picked it up next day and was surprised how it works! Worth the $150 fee versus mailing it in for manufacturer repair service for a whole lot more $$$.
San Francisco Computer Repair
Me & Me
5-Star
2 weeks ago
I used this weasel on a number of occasions without a hitch until a few months ago, when he charged me $150 for a laptop audio repair. Once I got the laptop home, it was obvious within two seconds that the unit was not properly repaired. Anyone with two ears could hear the audio was still just awful. How could he, in good conscience, charge $150 for something so obviously not fixed as the audio on a laptop? Doesn't he check his work? I called him immediately and he didn't seem at all surprised at my complaints. He told me he would "order new parts" to properly fix it. (You mean he didn't already have simple, basic audio parts at his store and had to order them??) Of course, I never heard back from him. I had to call again and got nothing but a runaround. In fact, I waited patiently for a month for these "new parts" to arrive at this place of business with no results except aggravation. I am grateful I paid with a credit card, which allowed me to stop the $150 charge. He never disputed the stop payment and so, after much frustration, I did recoup my money. I don't know what happened to this guy, maybe he has a brain tumor, maybe he was always a cheat but I didn't realize it before. The lesson I learned: Avoid this Weasel like the Plague.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
165
reviews
Excellent
Good
Average
Fair
Poor

About San Francisco Computer Repair

Computer Repair

Laptops and desktops/PC repair. Data recovery. Liquid damage/Motherboard repair

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