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Fix It Repairs Reviews Summary

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Computer Repair | Liverpool

150 County Rd, Liverpool L4 3QW

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Fix It Repairs?

As of Apr 15, 2024, 580 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Fix It Repairs's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 15, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 15, 2024
Last updated
April 15, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Fix It Repairs's customers had a positive experience.

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Fix It Repairs's customer reviews analysis

Analyzing the available customer reviews for Fix IT Repairs yields a nuanced understanding of the company's current reputation. On the positive side, some customers report satisfactory experiences, commending the quick and effective repair services provided for various technological devices, including iPads, iPhones, MacBooks, and gaming controllers. There is mention of friendly and professional staff, and repeated patronage by long-standing customers implies a history of trust and reliability. However, negative feedback introduces significant concerns. There are reports of incomplete or incorrect diagnostics, particularly troubling accusations of property misplacement or removal (such as a missing battery), and dissatisfaction with the quality of replacement parts used in repairs. The disparity in customer experiences suggests that while Fix IT Repairs is capable of delivering satisfactory services, recent ownership changes and inconsistency in service quality may have marred its reputation. The mention of a warranty suggests an attempt to foster customer confidence, but recurring themes of mishandled repairs and poor communication may hinder the perceived value of such guarantees.

Positive Feedback

The positive aspects gleaned from the customer feedback for Fix IT Repairs include swift and effective repair services, with certain customers experiencing turnaround times as quick as by the end of the next day. Customers appreciate the provision of warranties for services rendered, adding to the sense of security in the repairs carried out. The staff are described as friendly and professional by some, fostering a welcoming environment for patrons. Additionally, the company has been commended for solving a range of issues, from screen repairs to charger port fixes, and for devices across different platforms, such as Apple products and gaming consoles. Good pricing and customer service are also noted, with one customer expressing long-term satisfaction with their services over five years.

Concerns and Threads

The negative feedback for Fix IT Repairs points to a variety of issues affecting customer satisfaction. Customers have reported cases of incomplete or inadequate diagnostics, leading to unnecessary expenses for parts like CPUs and motherboards, only to discover later that the problem lay elsewhere, such as with the PSU. There are serious accusations regarding mishandling of devices, including a battery reportedly being removed and not replaced. Others have been dissatisfied with the quality of parts used, with complaints of inferior replacement screens leading to additional costs for customers. Moreover, some customers report abrupt changes in service quality, attributing it to the recent change in ownership, and suggest indifferences in service performance and responsiveness. One review mentions poor communication with the shop being closed for days without notice, exacerbating customer inconvenience.

Frequently asked questions about Fix It Repairs

Do you offer warranties on your repair services?

Yes, Fix IT Repairs provides a 3-month warranty on repair services, allowing customers to address any concerns post-repair within this timeframe.

Can you handle different types of device repairs?

Fix IT Repairs is known for repairing a wide range of devices, including but not limited to iPads, iPhones, MacBooks, PCs, gaming consoles, and Samsung products.

Has there been a recent change in the management of Fix IT Repairs?

Yes, according to customer feedback, there has been a change in ownership approximately 2 months ago, which seems to have affected the service quality as perceived by some patrons.

Recent customer reviews and testimonials for Fix It Repairs

Fix It Repairs
sarah robinson
5-Star
a month ago
It may be too soon to tell but so far so good. Took an iPad 8th gen and iPad 9th gen to be fixed. One needed a screen repair and the other a new charger port. They gave me a price of £120 and it was done by the end of the next day (I was a bit anxious after reading a few of the negative reviews and I called probably about three times to check the status haha!) when I picked up they threw in a free charger and the technician said he’s also repaired the charger port on the iPad which needed the screen fixed. As I said it could be too early to tell, I don’t want to jinx it, but both fixes seem to have been done amazingly especially the charger port on the 9th gen which really hangs on to the cable now! I’m aware there’s a warranty on both fixes, for 3 months I believe, so if anything goes wrong I’ll take them back but just in case anyone like me is worried and takes the time to scour reviews, I personally had a good experience. The only thing I will say is that the hold music for the phone is quite loud so I’d sort that out!
Fix It Repairs
Bethany Howard
5-Star
5 days ago
Had my MacBook for about 4 months kept saying it's still being looked at returned saying cant fix problem when I got home they had took my battery out of it and not out it back in
Fix It Repairs
Larry reynolds
5-Star
4 months ago
Been going to this place for over five years. Any IT issues /phone issues it’s my go to place, always friendly always professional always the best prices is the only place in Liverpool to go for phone/IT solutions. Shout to Andrew great guy 5Stars
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Overall Rating

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F
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Overall Rating
4.1
/5
580
reviews
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About Fix It Repairs

Computer Repair
IT Repair specialist. Repairing iPhone, MacBook, iMac, Computer, Laptop, Tablet, iPad, Samsung, smartphone of any type, Apple Watch, Gaming Console, Playstation PS4, Xbox One S, Nintendo Switch, Gaming PC and Laptop. All types of faults: screens replacement, battery, charging port, motherboard, ic components, Storage replacement Hard drive or ssd drive, keyboard, mouse trackpad, housing, speaker, camera and many many more. All parts in stock Fast turnaround and cheapest price match guarantee.
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