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Computer Solutions Edinburgh
Computer Solutions Edinburgh

Computer Solutions Edinburgh Reviews Summary

Computer Repair | Edinburgh

What do customers say about Computer Solutions Edinburgh?

As of Mar 03, 2024, 131 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 3, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
131
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Computer Solutions Edinburgh's customer reviews analysis

Computer Solutions Edinburgh, helmed by Mark, receives overwhelmingly positive reviews, portraying a reputation of integrity, reliability, and high-quality customer service. Patrons uniformly praise quick response times, fair pricing, and valuable advice that often exceeds expectations. Mark is lauded for his exceptional customer service, often going the extra mile to communicate the steps and reasoning behind his work. Customers feel reassured by his explanations and trust in his integrity. The consistent themes are Mark's professionalism, extensive knowledge, and the quality of service that leaves computers with a 'new lease of life.' The business seems to cater effectively to emergencies, as evidenced by the account of a customer whose urgent needs were met promptly on a weekend. Furthermore, Mark's COVID awareness and willingness to accommodate special requests such as home pick-up and delivery contribute to the overall excellent experience reported by clients.

Positive Feedback

The positive aspects of Computer Solutions Edinburgh center around the proprietor, Mark, who is frequently described as professional, knowledgeable, and genuinely caring about clients' needs. Customers value the clear communication, where the process and options are thoroughly explained, creating a sense of trust. Emergency and urgent IT needs are addressed promptly with satisfaction, as Mark is responsive and able to swiftly resolve issues, including weekend emergencies. Another key aspect highlighted is the business's transparency in pricing, which, coupled with the quality of service, yields a high perceived value for money. Mark's willingness to offer valuable advice even after the service, as well as the convenience of home pick-up and delivery service, further add to the customer satisfaction, making the overall experience highly positive.

Concerns and Threads

The reviews provided do not contain any direct negative feedback about Computer Solutions Edinburgh or Mark's services. All customers seem to have had positive experiences, and no recurring issues or dissatisfaction are evident from the available data. It is important to note that a lack of negative feedback in a small sample of reviews may not provide a comprehensive picture of potential drawbacks. Prospective customers should consider seeking additional sources or testimonials to ensure a well-rounded understanding of the company's services.

Frequently asked questions about Computer Solutions Edinburgh

Can Computer Solutions Edinburgh handle urgent or emergency IT issues quickly?

Yes, Mark is known for his fast response times and ability to address emergency IT situations, including on weekends.

Are the prices for services at Computer Solutions Edinburgh competitive?

Customers report fair and reasonable pricing for the services offered, and they appreciate the transparency in the cost provided before the service.

Does Computer Solutions Edinburgh provide advice and support after completing repairs?

Yes, Mark is praised for offering invaluable after-service advice and for his readiness to answer any follow-up questions customers may have.

Recent customer reviews and testimonials for Computer Solutions Edinburgh

Computer Solutions Edinburgh
Jeremy Clutterbuck
5-Star
7 months ago
Mark did a really professional job on fixing my MacBook Air Screen (2021). I would like to note that his customer service is exceptional, making sure he explained to me all elements of what he did and why. I felt really reassured just talking to him that he was a man of integrity and who really wanted to give you the best finish. Definitely use Mark again!
Computer Solutions Edinburgh
Steven Amabile
5-Star
a year ago
Mark fitted an additional hard drive to my son’s gaming PC and cloned the drive. Mark’s advice from the start was invaluable and he continued to guide when I had questions after the fit. I would highly recommend Mark and Computer Solutions for a quick turnaround, service and value for money.
Computer Solutions Edinburgh
Donna Giuditta
5-Star
11 months ago
Mark is a gem of a person. Will defo use his services again as he is super reliable. Thank you so much for fixing my hold laptop Mark. It is great now!
Read all reviews

About Computer Solutions Edinburgh

Computer Repair

Computer Solutions Edinburgh provide PC Repairs and Laptop repair services throughout the City of Edinburgh. We also offer a full range of IT Support services for businesses and home users.We assist users with Microsoft Windows, Linux and Apple Macintosh Computers.We strive to provide excellent customer service, we work quickly and offer very competitive rates.Our Computer repair and IT Support Services are carried out by highly skilled technicians experienced in dealing with hardware and software issues.If you Require assistance with your computers, please dont hesitate to get in touch

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