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Roto-Rooter Plumbing & Water Cleanup Reviews

Rated 4.7 based on 1790 Reviews

5125 MacArthur Blvd NW Ste 13, Washington, DC 20016, United States

Plumbers | Washington, DC

Published on
February 9, 2024
Last updated
March 13, 2024

Reviews Summary

Roto-Rooter Plumbing & Water Cleanup appears to have a generally positive overall company reputation based on recent customer reviews. Many customers praise the promptness, professionalism, and thoroughness of the technicians who provided service. Frequently highlighted is the technicians' ability to explain complex plumbing issues in an understandable manner and their efforts to clean up after completing the work. The timeliness of service, especially during emergencies and off-hours, is often commended, along with the customer service provided over the phone. However, there's a notable concern regarding pricing transparency and perceived overcharging. A review raised alarming issues of unethical and predatory practices, especially targeting the vulnerable, and suggested the company's flat rate system is not customer-friendly and lacks clear communication on service charges.

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What Customers Are Saying About Roto-Rooter Plumbing & Water Cleanup?

Trustguide uses AI to extract key phrases from reviews about Roto-Rooter Plumbing & Water Cleanup and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Roto-Rooter Plumbing & Water Cleanup's customers had a positive experience.

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Roto-Rooter Plumbing & Water Cleanup Ratings

5

As of Based on 1790 revies as of Feb 09, 2024

Roto-Rooter Plumbing & Water Cleanup Score

As of Based on 1790 revies as of Feb 09, 2024

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Customer Reviews

As of Mar 13, 2024, 1790 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Roto-Rooter Plumbing & Water Cleanup's publicly available reviews View source

Nisha Claxton rated Roto-Rooter Plumbing & Water Cleanup 5 stars
2 months ago
William and Shawn delivered excellent customer service. They were promptly on time. William explained everything I needed to know. Asked me if I had any questions. Very knowledgeable and friendly. Finished at the time stated. Covered up the kitchen and furniture with plastic. Cleaned up behind the work. Excellent job.
Steven Crudele rated Roto-Rooter Plumbing & Water Cleanup 5 stars
a month ago
Amazing service - highly recommended! I had an emergency occur on our 2nd floor bathroom where there was a large leak from the water line/valve to the point where it was overflowing into the hallway and leaking through the 1st floor ceiling. Roto came out at 8pm and arrived within 20 minutes of me calling them. Fast, reliable and friendly service, the gentleman who helped me was outstanding and turned what was a nightmare situation into an easy fix. If I ever run into another plumbing issue again, I am absolutely calling these guys back ☺️💪🏻. Thank you!
Allegra Pocinki rated Roto-Rooter Plumbing & Water Cleanup 5 stars
a month ago
Booking and receiving service through Roto-Rooter was extremely easy, even on a holiday (New Year’s Eve/New Year’s Day). They always answer the phone when you call, no automated service that leaves you on hold forever. Even though it took three different technician visits to solve our problem, they made sure to get it done correctly. A huge thanks to tech Sam Thang (1257) who went the extra mile to explain how our piping under the sink was installed and how the way they were put in originally was exacerbating the problems that we had. He was able to explain a complex system to me, who knows nothing about plumbing, so that we know what to look for in the future and what we should do when we eventually replace the existing pipes.

Frequently Asked Questions About Roto-Rooter Plumbing & Water Cleanup

What is the average response time for an emergency call with Roto-Rooter?

Based on customer reviews, Roto-Rooter typically exhibits quick response times for emergencies, with instances of technicians arriving within an hour and in some cases, as quickly as 20 minutes after the call is made.

Does Roto-Rooter provide upfront quotes for their services?

Some customers have reported not receiving an upfront quote over the phone prior to service. It is advisable for customers to request a detailed quote or estimate before technicians commence work to ensure transparency.

How does Roto-Rooter handle cleanup after plumbing or water cleanup services?

Roto-Rooter technicians are reported to take measures to protect the work area with plastic coverings and are noted by several customers for their thorough cleanup following plumbing services.

About Roto-Rooter Plumbing & Water Cleanup

Plumbers

When you need an emergency plumber near me in Washington, DC or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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