Rooms To Go

Rooms To Go Reviews Summary

Furniture Shops | Dallas, TX

What do customers say about Rooms To Go?

As of Mar 14, 2024, 1785 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
1785
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Rooms To Go's customer reviews analysis

Evaluating the overall company reputation of Rooms To Go based on the latest customer reviews yields a generally positive customer experience with an emphasis on professional, courteous, and helpful sales staff. Customers repeatedly praise sales associates by name, noting their patience, thorough and informative assistance, and lack of sales pressure. Notable mentions of associates like Araceli, Cree, Jack, Scott, and Marin illustrate an impression of a well-trained, customer-centric staff striving to meet the diverse needs and expectations of their clientele. These experiences appear to reflect a trend towards attentiveness and personalized service which are central to Rooms To Go's customer satisfaction. However, the company's reputation is not without its blemishes. There is at least one particularly negative review expressing frustration with warranty coverage, a challenging experience with the parts department, and an inability to receive promised goods or updates. This strikingly contrasts the overall positive feedback but is a significant factor in the evaluation of the company's reputation, suggesting that while the in-store experience is generally favorable, the post-purchase support may have flaws that could impact customer loyalty and trust.

Positive Feedback

Positive customer feedback for Rooms To Go predominantly highlights the exceptional service provided by their sales associates. Reviewers consistently describe the staff as professional, courteous, and knowledgeable, with particular commendation for their no-pressure approach to sales. The attentiveness and eagerness to assist by staff members like Araceli, Cree, and Scott are mentioned as significant factors contributing to a positive shopping experience. The personal touch offered by the employees, such as detailed explanations of products, promotions, and assistance with specific customer needs, as well as patience and kindness, are equally appreciated. These positive interactions reflect a strong company commitment to customer service, which appears to play a vital role in the company's overall positive reputation.

Concerns and Threads

The negative aspects of the customer feedback center primarily on post-purchase support and warranty issues. The most glaring complaint involves an unsatisfactory experience with the company's warranty claims and difficulties obtaining replacement parts, culminating in unfulfilled promises and a protracted period of uncertainty. The reviewer's frustration is primarily directed towards the perceived misleading warranty coverage and the logistical inefficiencies of the parts department, including the lack of direct communication and the failure to deliver updates or the promised goods. This negative experience provides insight into potential systemic issues within the company's after-sales service infrastructure which, if not addressed, could erode customer trust and tarnish the Rooms To Go brand reputation.

Frequently asked questions about Rooms To Go

Are Rooms To Go sales associates pushy when it comes to making a sale?

Based on customer reviews, Rooms To Go sales associates are frequently complimented for their no-pressure sales approach. Customers appreciate the professional assistance and patience provided by staff members without feeling pressured to make a purchase.

Can I trust the warranty offered by Rooms To Go for their furniture?

While the in-store customer experience with Rooms To Go tends to be positive, there has been feedback suggesting that the warranty coverage may not meet expectations. Customers are advised to carefully review the warranty terms and communicate with the sales staff for clarity on what is covered before making a purchase decision.

How helpful is Rooms To Go in assisting with furniture that suits specific spaces or needs?

Rooms To Go sales associates receive positive reviews for their helpfulness in selecting furniture that fits individual spaces and needs, such as ensuring compatibility with home features or working within the spatial constraints of highrise elevators. Customers report that sales staff are willing to make multiple attempts to find the right item.

Recent customer reviews and testimonials for Rooms To Go

Rooms To Go
mikayla mccloud
5-Star
2 weeks ago
Araceli was amazing through my purchase process! So thankful she was able to assist me with my new furniture. She was super sweet, patient & very informative! Will be back for more furniture.
Rooms To Go
Victor Thomas
5-Star
3 months ago
The sales person, Cree, was extremely courteous and professional. She informed us about the latest RTG promotions, provided us with detailed info on what was on the RTG showroom floor, and overall was great to work with. We'll definitely be back to see her soon!
Rooms To Go
Michael Smith
5-Star
3 weeks ago
Jack, did an Awesome job helping me ensure that my wife’s tablet holder would fit on the headboard of the Mills Creek bedroom! We bought the King Bed Frame.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
1785
reviews
Excellent
Good
Average
Fair
Poor

About Rooms To Go

Furniture Shops
Retail chain for home furniture, decor & mattresses, plus dedicated locations for children's items.
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